餐厅主管 Restaurant Team Leader

• Have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks always reflecting change in trends, guest expectations and operating philosophies.
具备全面的工作知识和能力，负责监督、纠正和展示一切反映趋势变化、客户期望和经营理念的所有职责和任务。
• Assist in delivering the day-to-day operations of the restaurant in an entrepreneurial way and according to the concept statement of the restaurant.
根据餐厅的概念，协助以主人翁精神提供餐厅的日常运作。
• Work closely together with Stewarding and Kitchen as partners of the same F&B team, ensuring smooth and efficient service and creating memorable guest experiences.
与管事部和厨房紧密合作，与餐饮和厨房紧密合作，确保顺利高效的服务，创造难忘的客人体验。
• Have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks based on the service sequence agreed, which are aligned with the restaurant concept.
具有充分的工作知识和能力根据按照餐厅概念规定的服务顺序去监督、纠正和展示所有岗位和工作。
• Assign responsibilities to the team implementing Multi-Tasking principle and check their performance regularly.
按照“一职多能”的原则给团队分配责任，并定期检查其绩效。
• Ensure the team have up to date knowledge of the offering and ensure that regular food tastings and training is taking place.
确保团队具备最新的产品知识，并确保定期进行试餐和培训。
• Be hands on Team Leader and be present at all times in the outlet, especially during busy periods.
做一个亲力亲为的主管，并随时在餐厅参与运营，特别是在繁忙时期。
• Ensure that through clearly defined service standards, guidance and feedback, our employees are empowered to make decisions, which supports guest satisfaction and improves morale.
确保通过明确的服务标准，指导和反馈，使员工有权作出决定，支持客户满意度，提高士气。
• Utilise technology available in the hotel and department to optimise productivity, improve service delivery and facilitate internal communication.
利用酒店和部门提供的技术来优化生产力，改进服务提供并促进内部沟通。
• Be armed with knowledge on the product (location, history, concept story, etc.) and able to share this with our guests and new recruits in ways that enrich experiences.
掌握产品知识（地点、历史、概念故事等），并与客人和新员工分享这一点，丰富经验。
• Ensure your teams know how to use the interdepartmental communication tools so as to ensure guest requirements are attended to in the quickest possible way.
确保您的团队知道如何使用部门间通讯工具，以便以最快的方式确保客人的要求。
• Welcome any guest that walks into the outlet, ensuring serving to the guest needs is attended to with intuitive but always culturally correct service.
欢迎所有进入餐厅的客人，确保用直觉按照企业文化根据客人需要提供正确的服务。
• Recognize regular and loyal guests, spot the special occasions and create memorable experiences.
认出常客和忠诚的客人，发现特殊场合，使他们有难忘的体验。
• Cultivate “We win and lose as teams…” attitude in the team.
培养团队中的“共进退”的态度。
• Use the Art of Service; be responsible for the whole guest journey in and beyond the outlet.
使用服务艺术，并负责客人在餐厅和酒吧时和离店时的体验。
• Ensure effective communications and handover between shifts.
确保有效的沟通和班次之间交接。
• Assign opening and closing duties, responsibilities and workstations and monitor duties through completion.
分配开餐和关餐的职责、责任和工作岗位，并完成监督任务。
• Handle guest enquiries in a courteous and efficient manner, ensure guest’s complaints are handled in a guest-oriented manner and assure follow up with guests.
以礼貌有效的方式处理客人查询，确保客人的投诉以客为尊的方式处理，并保证与客人的跟进。
• Ensure that the set-up of the outlet, the lighting and all aspects related to guest’s experience are monitored and up to standard, before each service and in accordance with the reservations made and taking into consideration the weather conditions.
确保餐厅布置、照明以及客人体验相关的所有方面都被监控并达到标准，确保在每次服务之前，考虑到预定和天气情况。
• Execute instruction given by the outlet manager pertaining that buffet, tags, set ups (when appropriate) reflect the standards of the hotel.
根据餐厅经理的指示，按照酒店标准准备自助餐、标签、摆台（如适用）。
• Ensure that team members know their responsibility, and that they are organized in such a way that service is smooth, efficient, and reflects the standards and values of the hotel.
确保团队成员知道他们的责任，并且有条理的使服务顺利、高效、反映酒店的标准和价值。
• Complete the digital logbook on a daily basis and send to F&B office every day.
每天完成电子日志，并每天发送到餐饮办公室。
• Ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
确保餐厅保持清洁和有条理的，无论是在前区还是后区。
• Monitor that adequate hygiene procedures and standards are respected at all time.
监控任何时候都遵守适当的食品卫生程序和标准。