礼宾员

• Work alongside guest contact colleagues ensuring the delivery of on brand guest service with poise.
与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验.
• Execute job tasks according to the pre-defined standards & procedures, brand standards and in compliance with the company employment handbook.
根据拟定的规定条例以及公司同事手册执行其职责范围内的工作。
• Be familiar with the 1865 program.
要熟悉1865尊贵会内容.
• Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.
展现诚实，可靠，规范及专业的工作礼仪。
• Build positive and productive working relationships with customers, peers, superiors, business partners, and the community; encourage this behaviour in others.
与宾客，下级，同级，上级，合作伙伴及社区建立正面及有效的工作关系，并鼓励其他同事也依照此行为准则。
• Accept personal responsibility and accountability.
承担个人的责任及义务.
• Ensure all tasks are carried out accurately, efficiently and within the allocated timeframes preset in FCS.
在指定的时间内准确,有效地执行FCS系统中预先安排的任务.
• All tasks must be closed using the FCS system to ensure they are completed.
确保所有在FCS系统中的任务必须准确完成.
• Be fully knowledgeable about the hotel facilities, functions and local area information.
熟知酒店设施,功能及当地区域信息.
• Liaise and work closely with other departments to resolve any operational issues.
与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。
• Work collaboratively with others to achieve common goals and objectives; serve effectively in a team member role.
共同协作以达到共同的目标和目的，有效展现团队成员角色.
• Report to work on time as scheduled.
按照排班表的班次准时上班.
• Knowledge of how one's work aligns with the overall business/brand strategy, and ultimately shareholder value.
知道如何工作从而与整体业务与品牌战略保持一致，最终体现股东价值。
• Understand the meaning and implications of key internal and external financial indicators.
理解内部和外部财务指标的意义及影响.
• Add value through operational efficiency.
通过工作效率提升价值.
• Be familiar with hotel emergency procedures e.g. fire alarm and take charge during emergency situations.
熟悉酒店对于紧急情况的程序，例如：遇火警时。
• Actively participate in meetings as requested. Attendance must always be on time.
按照要求积极参与会议,并保持准时出席.
• Perform any duties assigned by the Management deemed necessary.
执行任何管理层委托的工作。