Concierge Supervisor/ Captain 礼宾部主管/领班

Position Summary 职位概述
1. Greets customers immediately with a friendly and sincere welcome. Responds to inquires with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc., according to individual needs.
诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求，其中包括各消费场所的营运时间，景区景点指南，租车服务及机场接送服务等。
2. Answers telephone calls and inputs messages into the computer. Retrieves messages and communicates contents to the guest. Retrieves mail, small packages, and facsimiles for customers as requested.
负责接听礼宾部电话，处理客人留言，包裹，邮件及传真。
3. Arranges and confirms recreation, business and dining activities both inside and outside the hotel. Promptly responds to requests for dentists, doctors, child care, florists, etc.
代客预订店内及店外的餐厅和娱乐场所。为医疗保健，托婴，送花等服务提供协助。
4. Hires ,trains , supervises ,disciplines concierge team member . scheldules team member in accordance with hotel manages department budget , including approval of payroll .
依照酒店人员录用及相关条例应聘，培训，监督，管理礼宾部员工。
5. Creates activities and provides information and support to ensure total guest satisfaction for group clientele . Works with the sales department and attends pre –con meetings .
协助酒店销售部门处理好会议及团队客户的各项需求，提高客户满意度。