宾客服务主管 Guest Service Supervisor

Your day to day 日常职责
1.AssistAssistant Front Office Manager to monitor the general performance and relatedresult of Heartbeat score, Upselling, Enrollment of Front Desk, and such asGuest Satisfaction, Employee Satisfaction, upselling goal achieving. As asupervisor of Front Desk, he/she needs to know all of the daily operationprocedure of front desk and assist front desk agent to deal all the operationissues
协助前厅部经理负责整个前台部门的工作和与前台相关的Heartbeat，upselling，enrollment的成绩，比如顾客满意度，员工满意度和upselling的达标。作为一个前台主管，他/她需要知道所有前台的运营程序及标准，在前台员工遇到困难时给予及时的帮助。
2.Review arrivalinformation on a daily basis; VIP, Loyalty member, Regular guest, Groups,special requests, etc. Follow up with Housekeeping and Room Service
查看当天抵店客人信息，包括贵宾，会员计划，常客，团队预订及其它相关的特殊要求。及时将相关信息通知客房部和客房送餐部 。
3.Responsible forcorrect registration procedure; registration card, room allocation, creditpolicy, etc.
负责正确的登记程序、填写登记卡、房间分配、信用方针等。
4.Maintain goodworking relations with all departments, especially Housekeeping andReservations. Checks discrepancies and out of order rooms, to ensure correctroom status at all times
与所有部门保持良好的协作关系，特别是客房部与预订部。检查房态差异报告以及维修房状态，随时确保正确的房间状态信息 。
5.Maintain a thoroughknowledge of the room rates, discounts, packages, hotel facilities, specialevents, etc. and ensures GSA’s knowledge of the same
熟悉房价、折扣、包价、酒店设施和特殊活动等相关知识，同时确保接待员正确掌握。
6.Identify VIP,loyalty member, regular and long staying guest, develop rapport to offerpersonalized service and assistance
识别贵宾，会员、常客以及长住客人。发展与之良好关系以提供个性化和超值服务。
What we need from you 我们需要你具备
1.Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
2.Good knowledge onFront Office and well familiar with Club Intercontinental operation.
掌握前厅部工作知识并且十分熟悉洲际俱乐部日常运行。
3.Good supervisory,organize and problem-solving skill.
具有良好的管理，组织以及解决问题的能力。
4.Proficient in theuse of Microsoft Office and Front Office System.
熟练使用微软办公软件和前台系统。
5.2 years’ experiencein concierge or related discipline，or an equivalentcombination of education and experience.
拥有2年酒店宾客服务工作经验，或与此相当的教育和相关工作经验结合的背景