餐厅领班

1. Record order of guestaccording to the existing standards, and to recommend the department's specialguest.
根据现有的标准，记录客人的点菜并向客人推荐本部的特色菜
2. To complete the job and otherduties as may be assigned.
完成本职工作及上级布置的其它工作。
3. Supervise and manage thisservice.
监督并管理本部的服务情况。
4. Participates in dailybriefings and monthly communication meetings to discuss the service and thepreparation work.
参加每日的晨会及每月的交流会议，讨论有关服务及工作的准备情况。
5. Ensure that subordinates dothe preparing work before service.
确保下级做好服务前的准备工作。
6. To ensure that employees keepgood grooming.
确保员工保持良好的仪容仪表。
7. To ensure that employeescomplete the job.
确保员工完成本职工作。
8. Ensure that all equipment andfurniture are in normal working condition.
确保所有设备及家具处于正常的工作状态。
9. Make sure the dining roomclean and tidy.
确保餐厅的干净、整洁。
10. Endeavour to resolve allcomplaints during shift and logs all complaints in log book for further followup.
全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。
11. Prepare daily banking and cashflow reports.
填写部门营业收入报表。
12. Establish and instruct talentin cash security procedures.
建立和指导人才正确处理现金程序。
13. Deal with irregular payments.
处理非日常的付款。
14. Supervise the maintenance ofservice equipment.
监管和维护服务设备。
15. Monitor standards of guestfacilities and services.
监督客人设施和服务标准。
16. Control stock and monitorsecurity procedures.
控制库存和进行安全监督。
17. Assist with menu and wine listcreation.
协助开发新菜单和酒水单。
18. Supervise functions.
监督和管理所有餐饮活动。
19. Supervise outlet service.
监督和管理部门服务标准。
20. Drive sales to maximizebudgeted revenue. Supervise cash handling and banking procedures.
推动销售达到收益。负责监督现金操作和交接程序。
21. Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds.
与所有的酒店客人建立并保持积极的关系。
22. Take action to address theseneeds in order to exceed their expectations.
努力去预知客人需求以便满足并超出他们的需求。
23. Create a positive hotel imagein every interaction with internal and external customers.
在与国内外的客人交流时，努力保持酒店的正面形象。
24. Adhere to hotel brandstandards.
坚持酒店的品牌标准。
25. Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests.
保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。
26. Assist guests and escort themto locations within the hotel at their request.
在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。
27. Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds.
对特殊活动和事件要有了解以便回答客人的需求。
28. Maintain current Hotelinformation to be able to provide information to guests.
了解最新的酒店知识以提供给客人准确信息。
29. Implements Procedures whichenhance the guest experience.
执行正确的程序以提高客人的体验。
30. Deals diplomatically andskillfully during guest interactions.
有礼貌，有技巧与客户进行接触。
31. Implement working schedulebased on forecast, banquet reservation, group and VIP arrivals.
根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。
32. Record sales, complaints,solutions and equipment.
做好销售、宾客投诉、解决办法及相关人才、设备的记录。
33. Make recommendations tosuperior, improve working efficiency and sales so as to increase resources andcontrol cost.
给领导提出建议，提高工作效率，促进销售，并达到增源节支的目的。