前厅部副经理 Asst. Front Office Manager

1.Directs and co-ordinates all subordinateFront Office associates to ensure that all day to day operational matters arehandled on time and guest expectations are met.
监管和协调所有前厅下属员工，确保每日运营事务及时的处理并且达到客人期望。
2.Co-ordinates with housekeeping to ensurethat rooms are serviced according to guest requirements and those vacant roomsare cleaned according to arrival schedules.
协调客房部以确保所有客人的房间要求得到满足，进店房在进店前是干净的。
3.Controls the maintenance and updating ofguest history files and disbursement of relevant information ensuring guestrequests and preferences are implemented whenever possible.
控制保存和更新客史资料和相关的支出以确保客人需求和喜好在任何时候都可以得到满足。
4.Be aware of all establishment creditpolicies and procedures.
清楚明确地建立信用政策和程序。
5.Co-ordinates the procedures involved inguest recognition programs including VIPs.
协调相关确认客人的程序，包括VIP客人。
6.Ensure Front Office personnel handleguest registration efficiently, promptly and courteously.
确保前厅部员工高效、快速、礼貌地处理客人登记。
7.Responsible for handling of reservationswhen reservation office is closed.
负责处理预订部下班后的预订。
8.Set up systems to capture guest feedbackand present to management on a regular basis.
建立顾客反馈系统，定期向上级汇报。
9.Ensures accurate and up to dateinformation is available including tours and sightseeing, and implementsbooking procedures.
确保准确和及时的信息，包括旅游和观光，以及相关预定情况。
岗位要求
1.College or above.
大专（含）以上学历。
2.1-3 years in international hotel front officeis preferred.
国际连锁集团品牌1-3年的酒店前厅经验者优先考虑。
3.Ability of English communication.
具备良好的英文听说读写能力。
4.Ability to communicate at all levels andwork out problems.
善于沟通及解决问题能力。
5.Must be well-presented and professionallygroomed at all times.
始终保持良好和专业的形象。