前台主管 Front Office Supervisor

1.Prepares duty rosters for the Resort
Hosts. Ensure the Reception and
Switchboard are properly manned at all time.
安排员工上班班次，以确保前台和总机任何时候都有员工为客人服务。
2.Able to perform all duties as highlighted
in the Job Descriptions and Job Specifications of the Resort Hosts and
Telephone Operators.
能够让前台接待和总机话务员履行自己的职责。
3.Co-ordinate group movements, preparations
and maintaining correct billings.
对账调账确保账单的正确。
4.Constant monitoring of the mise-on-place
(forms, stationeries etc.), service procedures and associates’ grooming.
工作布置到位（表格，文具等），做好服务程序和员工的培养。
5.Must be visible in the lobby during busy
periods (check-in/out, high occupancy).
在繁忙时段必须在大堂坚守自己的岗位。（抵离时间，高住房率）。
6.Handles and follow through any guest
complaints, and take corrective measures to avoid repetition.
处理客人投诉，并采取补救措施，以避免重复投诉。
岗位要求
1.College or above.
大专（含）以上学历优先考虑。
2.More than 1year working experience in the
same position is preferred.
1年以上同岗位工作经验优先考虑。
3.Ability of English communication.
具备良好的英文听说读写能力。
4.Good Communication skills.
良好的谈吐及沟通技巧。
5.Pleasantly personality, persistent.
性格开朗，具有较强的工作责任心。
6.Must be well-presented and professionally
groomed at all times.
始终保持良好和专业的形象。