礼宾部主管 Concierge Supervisor

1.Be responsible for Concierge Services,
Bell Service & Drivers.
负责管理礼宾部，提供礼宾服务、行李服务和交通服务。
2.Provide detailed and accurate information
to guests and other departments on a wide variety of services and facilities
both within and outside the establishment.
向客人和其它部门提供关于酒店内外广泛的服务和设施的详细而准确的信息。
3.Directs and controls all subordinate to
ensure that all operational matters are handles on time and guest expectations
are met.
监管和控制所有下属员工，确保所有运营事项按时处理，并达到客人期望。
4.Prepares duty rosters and ensuring most
efficient use of manpower resources.
安排员工班次，确保最有效地利用人力资源。
5.Co-ordinates guest transportation
requirements and takes corrective action in the event of anticipated problems.
协调客人的用车需求，并对可能出现的问题采取正确的措施。
6.Supervises luggage, message and guest
delivery and pick-ups.
管理好所有需要递送和接运的行李，留言和需要接送的客人。
7.Brief associates on all group arrivals and
departures, itineraries, name of group, number of rooms and name of tour guide
and current house availability
向员工介绍关于团队的到达和离开、旅行路线、团队名称、用房、全陪、姓名和目前房间可用情况的信息。
8.Assists in the selection, training and
evaluation of subordinate associates.
协助挑选、培训和评估下属员工。
岗位要求
1.College or above
大专（含）以上学历优先考虑
2.Relevant Experience in international hotel
brand 1 year above will be preferred
具备国际品牌酒店类似工作1年及以上经验
3.Ability of English communication
具备良好的英文听说读写能力
4.Good Communication skills
良好的谈吐及沟通技巧
5.Pleasantly personality, persistent
性格开朗，具有较强的工作责任心
6.Must be well-presented and professionally
groomed at all times
始终保持良好和专业的形象