水疗及悦椿阁运营主管Spa & Gallery Operations Supervisor

1.Enhances guest recognition at all times
by addressing guest by name and interacting with them on a professional level.
能准确称呼客人名字以加强客户认可感，以高标准，专业地服务客人。
2.Responsible for handling customer
complaints, and report the results to superiors;
负责处理客人投诉，并将处理结果上报上级；
3.Conducts frequent front and back of house
checks ensuring mise-end-place, service procedures, standards of cleanliness
and hygiene, repair and maintenance, employee grooming, and manning levels are
in order and takes appropriate action where necessary.
检查水疗部各区域的服务流程，卫生标准，维修保养，员工仪表，礼仪规范，并在必要时给予协助。
4.Ensures Spa treatment and retail items
are attractively displayed to maximize sales.
确保所有水疗疗程与零售项目吸引客人，达到销售最大化。
5.Ensures the security and safety of all
Spa areas and facilities, and to be responsible for Spa keys.
确保所有水疗区域以及设施的安全性，掌管水疗部钥匙。
6. Ensure that day to day operational
matters are handled on time and guest expectations are met to maintain Banyan
Tree's high level standards.
确保每日运作工作及时完成并获得客人满意, 保持悦榕庄高标准。
7.Monitors
and controls the financial performance of the outlets, helps maximize yield of
the outlets and control costs and expenses.
最大程度的控制成本和支出。
8.Assists
in monitoring and controlling BTG’s inventory and participates in inventory
taking.
协助监督和控制库存及盘点
岗位要求
1. Experience in the same position is preferred.
同岗位工作经验优先考虑。
2.Familiar with the hotel's customer
service requirements.
熟悉掌握酒店对客服务的要求。
3.Professional and responsible, civilized
behavior.
有事业心和责任感，行为举止文明礼貌。
4.Be interested in and understand Spa
environment, concept and service.
热爱和了解水疗行业，水疗理念和服务