预定及宾客服务中心主管 Reservation & Guest Service Manager

Oversees and directs all aspects of Guest Services Centre to achieve the highest possible guest satisfaction.
对宾客服务中心工作进行监督和指导，以取得最大的客户满意度。
Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services.
开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务。
Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly.
对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好。
Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed.
确保所有电信设备的维护均得到有效外包，并对其实施预防性维护。
Maintains up to date list of all telecommunication equipment.
维护列有所有电信设备的清单。
Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards.
保持适当记录，以处理酒店计费系统中的电话，并按照品牌最低标准保持客房情况记。Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report.
监测程控交换机，语音邮件，通信呼叫统计软件的运转情况，并將设备运转报告的登記在日志上。
Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
进行程控交换机数据库编程以及常规服务变更，以控制所有酒店内所有电话机的服务等级。