宾客服务接待员-客服中心 Guest Services Agent-Guest Services Centre

Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.
主要负责及时和用体现酒店和品牌的专业态度接听从外部打入的电话。
Records and controls accurately wake up calls.
准确记录并管理叫早服务。
Assists guests with international calls and directory queries.
协助客人处理国际长途和号码查询。
Calls guests by name whenever possible.
尽量称呼客人的姓名 。
Handles guests needs or requests and reports complaints to the Guest Service Centre Supervisor.
满足客人的需要或请求，并向宾客服务中心主管汇报投诉情况。
Attends to all guest queries and requests promptly.
及时跟进客人的所有问询和要求。