行李员 Bellman

Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The Bellman performs various errands related to guest’s needs, comfort and satisfaction.
负责将客人的行李顺利送往或送离房间、机场和汽车，并对客人的问询和申请提供协助，需要从事各种各样的杂务，以满足客人的需要，保证其舒适和满意。
Be familiar with the layout of the hotel and memorize the preferred route for escorting guests.
熟悉酒店布局并记下护送客人的最佳路线。
Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly,before having to be asked .
主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。
Maintain a willingness to please attitude and give undivided attention to any approaching guest.
保持令人愉悦的态度并专心接待每位到来的客人。Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members.
在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员.。
Assist arriving and departing guests by opening and closing car and taxi doors.
为来店和离店的客人开关汽车及出租车门。
Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。
Provide guest services and guidance.
向客人提供服务和引导。
Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests.
熟知并称呼客人的名字，特别是对于常客和长包房的客人，并在客人经过大厅时与其打招呼，随时留意是否有可以为客人提供服务的情况出现。 Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain.当报纸送到后进行适当整理，然后按行李领班的要求将其送至客人房间。Provide information to guests about the hotel facilities and services.向客人提供关于酒店的设施和服务的信息。