Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.及时清洁客房和套房,确保宾客满意度。
Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
按照既定标准和工作程序,对客房、走廊、布草房和餐具柜进行清洁。
Attends meetings and training sessions as required, improve work efficiency and service quality.
积极参与部门员工的培训和会议,提高工作效率,提升服务质量。
· Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards
遵守酒店的健康、安全和卫生政策,并遵守个人仪容和卫生标准
· Replenishes guest supplies
补充客用品。
· Maintains equipment in proper state of cleanliness and repair
保证设备的清洁和修缮。
· Maintains a section room report
完成区域客房报告。
· Maintains a daily room checklist
完成每日客房检查工作单。
· Meets with superior and takes on daily assigned tasks
与上级会面并承担每日分配的任务。
· Reports and submits lost and found articles to superior immediately
及时向上级汇报和上交与客人遗失物品。
· Carry out valet services when required including delivery of linen or processing laundry orders
如有需求则完成贴身管家服务,包括派送布草或处理洗衣预订等。
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