客房部领班/主管

Major Responsibility主要工作职责
· Implement housekeepingpolicies and procedures, ensuring they are adhered to by all staff members.
执行客房部政策和程序，确保所有员工能遵守。
· Monitor daily room status,coordinate with team leader to manage staff, and ensure the implementation ofwork plan, responsible for department work results..
监控每日客房状态，与团队领导协调管理服务员，并确保工作计划的执行，对部门工作结果负责。
· Review and follow up onarrival information for VIPs, regular guests, long-stay guests, groups, andspecial requests, ensuring smooth coordination with relevant departments.
审查并跟进贵宾、常规客人、长住客、团队客人及特殊要求的到达信息，确保与相关部门的顺畅协调。
· Enforce rules andregulations, ensuring operational procedures and service standards areconsistently met.
执行规章制度，确保操作流程和服务标准得到一贯满足。
· Arrange work and restschedules for housekeeping staff according to operational needs, ensuringefficient resource allocation.
根据运营需要安排客房部员工的作息时间，确保资源的高效分配。
· Maintain a professionalimage for the company and individuals in daily work and provide excellentcustomer service.
在日常工作及对客服务中维护公司和个人的专业性形象。
· Inspect and maintain thecleanliness and condition of apartments, strictly control the number ofmaintenance rooms and urge maintenance timeliness to maximize occupancy.
检查并维护客房和设备的清洁状况，严格控制维修房的数量和督促维修时效性，以最大化入住率。
· Supervise the cleaning andmaintenance of public areas and back office (per the property actual condition)and responsible for the work results.
监督公共区域和后勤区域（根据物业实际情况）的清洁和维护，并对工作结果负责。
· Monitor and control theconsumption of items and the use of cleaning equipment, control the incomingand outgoing warehouse management, and control the cost to ensurecost-effectiveness监控和控制物品消耗和清洁设备的使用，掌握客房部物资进出库管理和成本控制，确保成本效益。
· Manage stock inventoryregularly, conducting monthly expenditure estimates to match actual consumption,innovate actively and take effective cost reduction measures.
定期管理库存，配合实际收入开销做好本部门的开支预算，积极创新并采取有效的降本措施。
· Maintain goodcommunication and coordination with internal and external stakeholders,ensuring efficient problem resolution.
与内外部相关人士保持良好沟通和协调，确保问题高效解决。
· Handle guest requirements,inquiries, and complaints efficiently and courteously, escalating as necessary.
高效、礼貌地处理客户的要求、询问和投诉，必要时上报。
· Ensure all reporting andservicing deadlines are met promptly, maintaining a high level of service.
确保所有报告和服务都及时完成，保持高水平的服务。
· Participate in thecontinuous updating of brand related policies, procedures and standardsaccording to the actual situation of the property.
按物业实际情况参与持续更新各品牌相关政策、程序和标准。
· Act as Manager On Duty(MOD) as per the schedule.
按计划担任值班经理。
· Conduct training for Housekeepingstaff, evaluate and track the training results and manage rewards andpunishments
定期对客房部员工进行培训，对培训结果进行考核追踪和奖惩管理。
· Discipline staff whennecessary, ensuring a professional and respectful work environment.
必要时约束员工，确保专业和尊重的工作环境。
· Familiar with the use ofvarious cleaning equipment.
熟悉客房各类清洁设备的使用。
· In compliance with theAscott Group's Environmental Health and Safety (EHS) guidelines and policies,pay attention to energy conservation and the safe operation in daily work, responsiblefor the risk management within the scope of his own position.
遵守雅诗阁集团的环境健康安全(EHS)方针政策，日常工作中注意节能和安全操作，对本岗位风险管理事件负责。
· Understand and familiarwith the corresponding brand knowledge, and actively participate in variousactivities organized by the property.
了解和熟悉对应的品牌知识，积极参加物业组织的各类活动。
· Complete other dutiesassigned by superiors.
完成上级交办的其他任务。
Requirements资质需求
· At least a Diploma or equivalent in a relevant field,with a preference for those with higher education.
至少大专学历，相关领域优先，高等教育者优先考虑。
· Minimum 3 years of housekeeping experience, with at least1 year in a supervisory role.
至少3年客房部工作经验，其中至少1年在监督岗位。
· Solid knowledge of housekeeping operations and theability to adapt to the specific needs of the property.
扎实的客房部运作知识，并能够适应物业的特定需求。
· Ability to communicate effectively in written and spoken Englishis a plus
能够用英语进行有效的书面和口头沟通者优先。
· Good communication and interpersonal skills, with theability to train and motivate staff.
良好的沟通和人际交往能力，能够培训和激励员工。
· Ability to organize, solve problems, and make decisionsunder pressure.
在压力下组织、解决问题和做决策的能力。
· Proficiency in using Word, Excel, and PowerPoint, withthe ability to analyze data and prepare reports.
熟练使用Word, Excel和PowerPoint，能够分析数据和准备报告。