客衣服务员 Valet Attendant

岗位职责:
Delight Guest和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5.Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times.
准时上班，上班时穿着干净，整洁的制服
6.Dry clean all guests’ and staffs uniform.
按照酒店的标准干洗客人衣物和员工制服
7.Ensure that appropriate separation and selection of appropriate programmes are used.
确保将衣物分开并应用适当的干洗程序
8.To spot clean the garments if stains found during checking.
如果在查看衣物时发现污点，要对污点进行着重处理
9.Report any malfunctioning of equipment and check that it is cleaned thoroughly.
报告设备故障，并彻底对设备进行清洁，并且及时上报故障
10.Coordinate with other sections to ensure good work flow
与其他部门协调以确保每个单位工作可以顺利进行
11.Perform any other reasonable duties as required by the department head from time to time.
履行经理分派的其他任务
12.Call supervisor if work assignment is finish early for direction.
如果工作提前完成要告知主管
任职资格:
Good health
身体健康
Good communication
良好的沟通技能
Pleasant looking
五官端正
Speak Chinese and preferably able to speak simple English
普通话流利,并可以讲简单英语
College degree or above 大专及以上学历
Working experience in full-service high-star chain brand hotel at least
有全服务型高星级连锁品牌酒店工作经验
Positive attitude/role model Initiative
态度端正/有以身作则的意识
Innovation Oriented
富有创新意识
Customer Service Oriented
富有服务意识
Good interpersonal skills
良好的与人沟通的能力
Enthusiastic 热情
Organized 有条理
Well organized and able to prioritize in a busy environment.
在繁忙的时候可以很好的组织工作并能够分清楚优先次序
Hardworking
吃苦耐劳
Willing to work shift duties
乐于接受换班制度