岗位职责:
Delight Guest和悦宾客
1. Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2. Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任,并践行《服务补救》中的E-LEAP服务文化原则
3. 1 Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our
guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准,向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度。
5.
Undertakes production of advertisements, hotel collateral and other projects.负责酒店广告、宣传印刷品和其他项目的制作。
6. Undertakes the videography task to develop hotel videos for different platform.
承担视频创作工作,满足不同社交媒体平台发布的需求。
7. 1 Undertake the photography task to develop and update hotel imager library of different promotions,
承担图片拍摄工作,丰富并更新酒店图库,满足不同推广宣传的需求。
8. Assist to develop the social media contents, include but not limit to Wechat, LRB, Douyin.
协助准备设计社交媒体平台推广内容,包括但不限于微信、小红书、抖音等平台。
9. Oversees layout and design of advertisements, collateral and any other projects.
负责酒店广告、宣传印刷品和其他项目的版面和设计。
任职资格:
Good health身体健康
Good communication良好的沟通技能 Pleasant looking五官端正
Fluent in both verbal & written English & Mandarin出色的普通话及英语的口语和写作能力
3 years experience in a similar capacity同岗位3年以上工作经验
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