人事主管-Personnel Supervisor

岗位职责:
1. Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2. Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
3. Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5. Contributes and works as a team, Maintains a professional and friendly attitude
具有奉献精神及团队合作精神，保持专业级友好的态度。
6. Ensures a clean, professional appearance according to hotel grooming standards
根据酒店仪容仪表标准，保持干净专业的仪容仪表。
7. Handle all new hired registration procedures including contract preparation, issue uniform and assign associates locker、associate ID card and name badge
处理新员工入职事宜，包括准备劳动合同、发放制服和员工更衣柜、准备员工卡和铭牌等。
8. Responsible for the employment procedures and entry of foreigners
负责外国人雇佣手续及入职事宜
9. Responsible for associate movements, Maintain and update personnel profile record (recruitment, promotion, transfer, termination, personal data, salary adjustment, turnover, etc) in both the E-HR system and individual personnel files.
负责员工变动事宜，在人力资源管理系统及员工个人档案中保存并更新个人档案记录（入职、晋升、调动、离职、个人数据、薪酬调整等）
10. Initiate timely reminders to department heads on probation, contract expiry, etc
及时提醒部门领导关于员工的试用期及合同到期日等
11. Responsible for the daily management of the trainee and casual labor, such as termination, exchange and contract renewal, etc.
负责实习生临时工的日常管理，例如：离职，调职，续签合同等。
12. Prepare accurate labor contract for all PRC employee， including NRC, trainee and casuals.
正确地为包括外地员工，实习生和临时工在内的所有员工的劳动合同。
13. Ensure the contract validity of PRC employees.
确保中国员工劳动合同的有效性。
14. Keeps records of the expired dates of Employee Labor Contracts; Lists the names of staff whose contracts will be expired and informs the employee and department concerned 40 days in advance.
记录员工劳动合同的截至日期， 整理合同期限即将截至的员工名单，并提前40天通知员工及其部门。
15. Follows up with the Employee Department concerned for the renewal of the contract.
跟进合同到期员工的续签情况。
16. Make arrangement for the renewal of contracts as appropriate and ensure the smooth going of the renewal work.
安排合同的续签，保证新签合同地平稳过度
17. Handle all work procedures in relation to the separation arrangement
处理员工离职相关事宜。
18. Update all personal data in associates’ file and the Human Resources Software System
更新员工档案及人力资源系统中的各种数据。
19. Issue relevant certificates for employees
员工相关证明的开具
20. Maintain effective filing system in the Human Resources Department
在人力资源部保持高效的存档系统。
21. Administer the process for internal associate movements
掌握内部员工调动流程
22. Update and post internal movement announcement on associate notice board.
在员工布告栏更新、发布内部调动通知
23. Ensure all disciplinary notices are duly signed by the associates and supervisors concerned and are filed and input into both the HRMIS and individual personal file.
确保所有纪律处分表都有相关员工及主管签字，并在人力资源系统及员工个人档案中存档
24. Monitor the cleanliness and upkeep of the associate dormitory and locker areas in conjunction with the Housekeeping and Engineering department.
监督管理员工宿舍及更衣室卫生，维修，并与客房部及工程部保持联系
25. Assisted the dormitory administrator to follow up the payment of dormitory energy expenses
协助宿舍管理员跟进员工宿舍能源费用支付
26. Coordinate with LP Department in monthly locker& dorm inspection
安全部配合人力资源部做好每月更衣柜和宿舍检查
27. Coordinate with Medical Officer / Assistant to arrange for associate medical check-up and x-ray examination according to government requirement
定期安排员工体检，管理健康证
28. Administrative goods procurement
办公室行政物品采购
29. Handle all incoming call inquires and provide assistance for hotel associates regarding Human Resources matters
回答来电问询，为员工就人力资源方面的问题提供支持
30. Update hotel organization and associates notice board
更新酒店组织架构图和员工宣传栏
31. Assistant on heart of the house area inspection to ensure appropriate hotel standard and requirement is met
协助酒店后台区域的检查，确保酒店标准和要求得以执行
32. Assist in organizing sports, recreation and other associate function
协助酒店组织运动、娱乐和其它活动
33. Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
及时高效完成本职工作和职责，根据公司政策和程序以实现本岗位的目标
34. Maintain a favourable working relationship with all associates to foster and promote a cooperative and harmonious working climate
与所有员工保持积极的工作关系，以建立和提高团队合作和和谐
任职资格:
PHYSICAL PRESENTATION
外表呈现
Height/build/ Age/ Sex/ Presentation/ Health
身高/外形/年龄/性别/语言表达/健康等 Good health
身体健康
Good communication
良好的沟通技能
Pleasant looking
五官端正
LANGUAGES
语言 Fluent in both verbal & written English & Mandarin
出色的普通话及英语的口语和写作能力
QUALIFICATIONS / TRAINING
学历/培训 College degree or above
大专及以上学历
WORK EXPERIENCE
工作经验 2-years experience in a similar hotel capacity
2年同等酒店职位经验
DISPOSITION气质
Leadership; relationships.
Character; potential
领导能力/与人交往能力/性格/潜力 Positive attitude/role model
积极的态度/行动楷模
Initiative
主动
Customer Service Oriented
以客户服务为中心
Good interpersonal skills
良好的交际能力
Enthusiastic
热情
Organized
有组织能力
OTHERS
其他
Computer knowledge.
计算机知识
Financial knowledge.
财务知识
Ability to work long hours.
能适应长时间工作