销售部协调员- Sales Coordinator

岗位职责:
1. Practice the service culture SHINE with Service Essence Training.
对客服务中践行《服务精髓》中SHINE的服务文化要求。
2. Solve the guest complaints with service culture E-Leap within Service Recovery Training.
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则。
3. Personal grooming, hygiene and courtesy are in line with hotel and brand standards.
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准。
4. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception.
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度。
5. Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
确保对被分配到的商务合约公司在相关档案或电子数据系统中进行定期的信息更新。
6. In the absence of the Director /Sales Manager/ Sales Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concerned in a timely manner.
在销售总监／销售经理／销售副理都不在的时候，负责回应所有的电话和咨询，确保信息／留言能准确而及时地传达给相关的经理。
7. Together with your Planning Team, to be primarily responsible for planning and executing events after the Sales Team have received a signed contract and deposit from the client.
在销售团队从客户那里收到签订的合同及定金后，与您的策划团队一起主要负责策划和执行。
8. Maintains good relationship with the established clientele and provides all necessary assistance when required.
维护与现有客户的良好关系，按要求提供所有必需的协助。
9. To follow the MGM Standards in relation to Events.
遵守与会议宴会相关的美高梅标准。
10. To deliver the brand promise and provide exceptional client service at all times.
始终履行品牌承诺，并提供优越的客户服务。
任职资格:
PHYSICAL PRESENTATION
外表呈现
Height/build/ Age/ Sex/ Presentation/ Health
身高/外形/年龄/性别/语言表达/健康等 Good health
身体健康
Good communication
良好的沟通技能
Pleasant looking
五官端正
LANGUAGES
语言 Fluent in both verbal & written English & Mandarin
出色的普通话及英语的口语和写作能力
QUALIFICATIONS / TRAINING
学历/培训 College degree or above
大专及以上学历
WORK EXPERIENCE
工作经验 At least 1 years experience in five star hotel
一年以上五星级酒店工作经验
DISPOSITION气质
Leadership; relationships;
Character; potential
领导能力/与人交往能力/性格/潜力 Positive attitude
态度端正
Customer Service Oriented
富有服务意识
Good interpersonal skills
良好的与人沟通的能力
Enthusiastic
热情
Self-starter
积极主动
OTHERS
其他 Computer Skill
计算机技能
Ability to use Sales and Front Office computer systems.
能够使用销售和前厅部电脑系统