运营协调经理 Operations Coordination Manager

岗位职责：
Key Accountabilities：
1、与销售部做好项目交接，提前了解会议的基本情况和相关信息；
Make project handover with sales department, understand the basic situation and relevant information of the meeting in advance;
2、积极、主动地维护好客户，提升客户忠诚度；
Actively and proactively maintain customers and enhance customer loyalty;
3、负责所负责的客户信息的整理、收集并及时更新客户数据库；
Responsible for the responsible customer information collation, collection and timely update customer database;
4、在会议/宴会开会前一周仔细核对会议活动信息，并对内部相关部门下达EO定单，确保无误；
Carefully check the event information one week before the meeting/banquet, and issue EO order to the relevant internal departments to ensure that it is correct;
5、跟进贵宾、会议、宴会、活动等，开会期间接待的工作；
Follow up the reception of VIP guests, meetings, banquets, events, etc., during meetings;
6、积极参加例会并做好充足的准备；
Actively attend regular meetings and make adequate preparations;
7、对运营协调经理助理提供建议和指导，监督其完成的质量和效率；
Provide advice and guidance to the assistant Operations Coordination Manager and supervise the quality and efficiency of its completion;
8、协调与各部门的关系，为客户提供高品质服务，树立公司良好的企业形象；
Coordinate the relationship with various departments, provide high quality service for customers, and establish a good corporate image of the company;
9、为市场公关、企业宣传等提供必要的支持，如重要活动的图片、短讯的撰写等；
Provide necessary support for market public relations and corporate publicity, such as writing pictures and short messages for important events;
10、根据客户的反馈和部门内部的评价，及时与相关人员沟通，提出改进意见；
Based on customer feedback and internal evaluation, timely communicate with related personnel and put forward improvement suggestions;
11、对辖区内除场租外的服务项目进行二次销售，为企业争取尽可能多的增值收入；
Carry out secondary sales of the service items in the area except rent, and strive for as much value-added income as possible for the enterprise;
12、每周提交书面的工作总结报告并对下周的安排做出安排；
Submit a written work summary report every week and make arrangements for the next week;
13、每月整理会议项目运营总结报告；
Organize the monthly meeting project operation summary report;
14、年底需要提交年度总结PPT；
Annual summary;
15、做好会议、展览活动文件的归档工作；
Archiving documents for meetings and exhibitions;
16、完成部长/副部长、高级运营协调经理安排的其它工作。
Complete other tasks assigned by superior.
任职要求：
General requirements：
1、大学本科及以上学历；
Bachelor degree or above;
2、有从事相关酒店、会展职位工作2年以上的经历；
More than 2 years of experience in related hotel and exhibition positions;
3、有从事相关职位或酒店销售、会议宴会销售统筹工作两年以上的经历；
More than two years of experience in related positions or hotel sales, conference and banquet sales coordination;
4、具备较强的英语口语交流的水平；
Have a strong oral English communication level;
5、有较强的沟通、协调能力；
Strong communication and coordination skills;
6、有较强的语言和书面表达能力；
Strong language and written expression skills;
7、身体健康，相貌端正；
Good health, good looks;
8、有良好的心理素质，具有承受紧张工作压力的能力；
Have good psychological quality, with the ability to withstand intense work pressure;
9、具有团队意识，有集体荣誉感。
With a sense of team, a sense of collective honor.