运营协调助理 Operations Coordination Assistant

岗位职责：
Key Accountabilities：
1、协助运营协调经理完成任务，为企业争取尽可能多的增值收入；
Assist the operations and coordination manager to complete the task and strive for as much value-added revenue as possible for the enterprise;
2、协助运营协调经理进行对外和对内联系；
Assist operations coordination manager in external and internal liaison;
3、在会议和活动的现场提供现场服务，在授权范围内解答客户的问题；
Provide on-site services at meetings and events to answer customer questions within the scope of authorization;
4、会议活动后的反馈意见收集、整理，完成客户满意度调查；
Collect and sort out feedback after meetings and activities, complete customer satisfaction survey;
5、做好会议、展览活动文件的归档工作；
Archiving documents for meetings and exhibitions;
6、正确对待客户的投诉，在授权范围内给予答复；不能处理的，应立即上报；
Treat customer complaints correctly and respond to them within the scope of authorization; If it cannot be handled, it shall be reported immediately;
7、根据要求参加会议并做好会议记录；
Attend meetings and take minutes as required;
8、记录所有有效客户信息并做好数据管理。
Record all valid customer information and do data management.
任职要求：
General requirements：
1、大学本科及以上学历；
Bachelor degree or above;
2、有较强的语言和书面表达能力；
Strong verbal and written communication skills;
3、熟练撰写外文传真、公函、书信的能力；
Proficient in writing foreign fax, official letter, letter ability;
4、具备英文听说读写能力；
Good English listening, speaking, reading and writing skills;
5、身体健康，相貌端正；
Good health and good looks;
6、有较强沟通能力；
Strong communication skills;
7、有善于处理人际关系，对外与客户建立良好关系的社交能力；
Good at handling interpersonal relations and establishing good relationships with customers;
8、有良好的心理素质，具有承受紧张工作压力的能力；
Have good psychological quality, with the ability to work under pressure;
9、具有团队意识，有集体荣誉感。
Have a sense of team, have a sense of collective honor.