Front Office Manager——前厅部经理

Monitor front office personnel to ensure guests receive prompt, cordial attention and personal
recognition.
监管前厅部员工，确保客人始终得到礼貌接待及充分的注意和重视。
Supervise the Front Office team to ensure optimum occupancy and average room rate for the
purpose of maximizing revenue.
监督前厅部队伍，确保最高的入住率和平均房价，以实现收益最大化。
Monitor Front Office, and particularly Guest Relations personnel, to ensure The hotel
members known，repeat guests and other VIPs receive special attention and recognition.
监管前厅部员工，特别是宾客关系员工，确保酒店客人、常客和其他贵宾得到充分
的注意和重视。
Promote Inter-Hotel sales and in-house facilities and monitors Front Office marketing techniques.
促进店际销售及推销酒店内设施，依照散客市场计划监督前厅部人员的市场技巧。
Maintain inter-departmental relationships to ensure seamless customer service.
协调保持各部门之间的合作关系，为客人提供优质的服务。
Assume overallFront Officeresponsibility for maintaining standards to ensure furnishings facilities
and equipment are clean, in good repair and well maintained.
全权负责维护前厅部各项规格标准，确保家具设施和设备干净整洁、保养良好且维护得当。
Schedule and regularly conducts routine inspections of areas under his/her control.
对所辖区域进行定期例行检查。
Maintain knowledge of credit policies and procedures and liaise closely withFinance Department to
ensure that credit procedures are properly carried out.
掌握信用政策和程序，并与财务部密切联系，以确保信用程序的全面执行。