Guest relations manager——宾客关系经理/主任

岗位职责
负责宾客关系团队的管理。Responsible for guest relations team management.
负责确保客人的整体满意度和舒适度，并以最有效和及时的方式满足客人的所有要求。Responsible for ensuring the overall satisfaction and comfort of guests and meeting all guest requests in the most efficient and timely manner.
建立和维护更多的客户互动，为酒店的所有顾客创造一个温暖和欢迎的氛围。Establish and maintain more customer interaction to create a warm and welcoming atmosphere for all guests of the hotel.
负责在任何时候积极主动地获取反馈，随时准备好解决客人的任何问题，并将相关信息传达给所有相关部门。Responsible for proactively obtaining feedback at all times, ready to address any guest concerns and communicate relevant information to all relevant departments.
确保既定的质量标准和高水平的工作表现Ensure established quality standards and high levels of performance
激励并确保员工达到所需的服务水平，最大限度地提高客户忠诚度和积极的整体住宿体验。 为前厅部及其他部门提供标准和流程方面的指导和咨询。Motivate and ensure staff achieve the required level of service to maximize customer loyalty and a positive overall stay experience. - Provide guidance and advice to Front Office and other departments on standards and processes.
岗位要求:
- 良好的英文口头表达和书面表达能力。
- 熟练使用微软办公软件和前台系统。
- 时刻表现专业，自信，和领导风范，并且具有较好的处理宾客关系技能。