Duty Manager 值班经理

1. Direct all activities of the shift to ensure communication and follow-up on any problems, guest requests and needs.
直接负责当班班次的运作，确保酒店内部沟通的顺畅、问题及时的解决，满足客人需求。
2. Act proactively without direct supervision in all matters concerning the safety, security and well-being of hotel guests, patrons and employees in the absence of senior management while upholding all of hotels policies and procedures.
在运作期间没有酒店高管当值以及各部门没有主管指导的情况下，确保酒店各项运行的顺畅安全，以及客人的安全，确保酒店政策和程序的执行。
3. Engaging leadership that inspires and empowers the staff.
发挥领导才能，激励员工。
4. Provides strategic direction for the department and proactively conveys guidelines for staff that shapes the unparalleled standards expected.
积极地为各部门员工提供运作的指导，使酒店的服务超越标准。
5. Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
恰当地利用资源，确保高标准的执行力。
6. Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
监督设施设备的正常运转。
7. Implement training programs and tools at Staff that addresses room availability, revenue, rate and selling strategies that can maximize occupancy.
利用培训和工具最大限度地确保当班员工最大限度地销售房间，提升入住率，提高酒店收入。
8. Produce and/or assists in the preparation of annual budgets and operation forecasts; produces regular and special reports; maintains required records and files.
创建或协助编制年度预算；建立相应报表；记录维修记录，存档。
9. Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
在标准的安全操作指引下确保酒店运作符合公司的经营遵旨。
10. Hires, trains, motivate, and provide on-going communication to staff to deliver first-class service with unmatched elegance and professionalism while promoting a culture of accountability.
通过招聘、培训、激励以及随时的沟通，以期员工以优雅的仪态、敬业的精神，提供一流的服务，传承优良的文化。
11. Propose staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff.
在职责范围之内履行对员工的招聘、提升、降级、休假等的人事变动职责。
12. Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities. 与
同行沟通合作，实现人力物力的高效利用，达到卓越的客户满意度。
13. Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.
与其他部门保持良好的关系，促进交叉培训的进行，从而获得有效的反馈意见促进酒店高效率的运行。
14. Positively collaborates and communicates proactively with Housekeeping and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise during shift.
在当班期间与客房部以及其他部门积极主动地沟通，确保满足当天的预抵客人，VIP 客人，特殊要求客人，团队客人，退房客人以及其他客人的需求。
15. Creates and maintains a refined yet welcoming guest registration experience, efficient and accurate cashiering functions and exceeds guests expressed and unexpressed needs.
创造并且营造一次温馨尔雅的入住登记体验，高效准确的结账体验，发觉宾客隐性需求，超越宾客期望。
16. Prepared to execute Front Office Manager responsibilities when necessary.
在必要时履行前厅部经理的职责。任职要求JOB QUALIFICATIONS 任职资格
1. One – Three years working experience required.
1-3年工作经验。
2. Bachlor degree or college.
本科或大专文凭
3. Microsoft Office knowledge required.
熟悉Microsoft Office办公软件。
4. Must present a well-groomed appearance.
良好的仪表。
5. Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.
良好的口语、书面表达能力，鼓励使用英文。
6. Organized, can multi-task, good problem solving skills and detail-oriented.
关注细节，善于组织协调，良好的问题解决能力，可以承担多项任务。
7. Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
同心协力目标一致，与同事保持良好的关系，注重团队合作。
8. The ability to direct and control the activities of the entire hotel during the overnight shift.
有能力控制协调酒店通宵的运行。