预订部文员 Reservation Clerk

MAJOR RESPONSIBILITIES 主要职责 :
Manage and input reservations. Maximize revenue by utilizingappropriate rates and packages, and upselling Hotel outlets and relatedprograms and facilities.
整理和输入接到的预订单，最大化的合理简单地利用价格、套价、增销和促销等有关的手段创造利润。
Maintain the timeliness and accuracy ofreservations
保持预定的及时时性和准确性
SPECIFIC DUTIES 工作任务:
1. Record and process all reservations made byphone or fax.
记录并处理所有电话或传真预订。
2. Record and process group reservations.
记录并处理所有团队预订。
3. Ensure every customer is top priority and thatthe telephone courtesy and service extended is consistently with the image ofthe Hotel.
确保每一位客人都能感受到优越，用礼貌的电话礼仪和服务以维持酒店的一致性形象。
4. Ensure that all reservations are made withinthe guidelines of daily status.
确保所有的预订根据当天的情况被做进系统。
5. Ensure guest comments are recorded in guest historyand acted on when appropriate.
确保客人的意见和喜好记录进客史并给予适当的安排。
6. Maintain an up to date knowledge of the benefits of MarriottBonvoy.
了解最新的万豪旅享家优惠。
7. Manage and make sure all reservation orders andcontracts are well archived and convenient to audit or search.
管理并确保所有历史预定单和销售合同整齐并合理地存档，确保需要时可以方便地提取或审计。
8. Generates all kinds of reports for managers’daily management, report immediately on every abnormal data or cases.
及时生成各级经理需要的报表，及时发现并报告值得注意的异常或特殊数据或个例。
9. Check every reservation made by RSVN dept. makesure every items’ accuracy.
按时检查并校对所有手工预定，确保预定中各项的准确性。
10. Audit every discount reservations for decentreason attached.
检查折扣预定，确保所有折扣均有正当的原因可查。
11. Abides by the Associates Handbook.
遵守酒店员工守则。
12. Abide by the Four Points Code of Conduct.
遵守酒店的行为准则。
13. Demonstrate professional attitude and behaviourat all times.
在任何时候表现专业态度和行为。
14. Maintain personal presentation to hotel andMarriott standards.
根据酒店及万豪标准保持个人形象。
15. Accept the temporarily request of transferring,helping other operation departments and task force to other departments due tohotel operation needs.
服从酒店因运营需要而安排的临时调动岗位、内部帮工、到姐妹酒店短期援助等临时性工作变动。
16. Follow all company policies and procedures.
遵守所有公司政策和程序。