1、确保拜访客人的专业性:运用凯悦的顾问式销售原则和市场营销分析报表工具理念。
Ensures professional SalesCalls using Hyatt’s Consultative Selling principles and SMART Sellingphilosophies.
2、根据既定的目标来计划拜访客人。
Carefully plans SalesCalls into defined objectives.
3、保持对酒店的设施设备,特征和服务有具体的了解。
Maintains a detailedknowledge of hotel facilities, features and services.
4、对竞争对手进行密集的调查,对其酒店产品知识有着透彻的了解。
Conducts extensivecompetitor researches and maintains excellent Product Knowledge of the Hotel.
5、系统而有效地拜访现有的和潜在的范围之内的客户,把所得的发现和机会整合成报表并上交给销售部总监。
Ensures systematically andefficiently calls on allocated Accounts within location and reports findingsand opportunities to the Director of Sales.
6、预先调查并设定主要目标,利用Envision数据库去制定适合而有效的销售策略,从而扩大酒店的市场份额。
Pre-qualifies and targetsprospects, utilising Envision database and develops appropriate and effectivesales solicitation strategies to increase hotel’s market share.
7、提供反馈给管理层关于市场条件的变化,包括竞争酒店信息和市场的发展趋势
Pre-qualifies and targetsprospects, utilising Envision database and develops appropriate and effectivesales solicitation strategies to increase hotel’s market share.
8、通过直接的销售电话接触或书信沟通,维持酒店高度的公众知名度。
Ensures a high level ofexposure for hotel through direct sales solicitation of telephone contact andwritten communications.
9、专业地进行日常电话销售,寻求并确定新的生意机会。
Professionally conductsroutine telemarketing activities to identify new business opportunities.
10、欢迎欢送贵宾。
Meets and greets VIPguests upon arrival/ departure.
11、计划并执行对现有的和潜在的客户的拜访,开发新的宴会商机。
Plans and makes Salestrips to the parties concerned which is our current and potential clientele toexplore new business opportunities.
12、有需要时,宴请或带相关公司的代表或政府官员参观酒店。
Entertains and conductshotel inspections to relevant representatives / delegates whenever required.
13、建立强大的联系信息库,以便获取关于各种计划好的将要举行的活动/宴会的信息。
Establishes strongcontacts to source for information with regards to planned and upcomingfunctions / events.
14、根据年度市场营销计划上标明的个人负责区域来执行销售活动计划。
Implements all salesaction plans related to responsibility areas as outlined in the Marketing plan.
15、完成每月和年度个人目标、房晚数和客房,宴会等收入指标。
Achieves the monthly andannual personal target and target room night production and room catering, revenue.
16、与相关的运营部门保持良好的协调和合作关系,确保满足客人的要求和期望。
Liaises and works closelywith the related operation departments ensuring guests requests andexpectations are being met.
17、完成其他分配的相关工作
Perform otherduties as assigned.
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