餐厅服务员 Waiter/Waitress

§ 确保酒店最基本的品牌标准都要被贯彻执行。
Ensures that minimum brand standards have been implemented.
§ 遵循执行所有凯悦温情和餐饮经典20条的标准。
Embraces all Touches of Hyatt and the Food and Beverage Top 20.
§ 对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit and ensures that therelevant changes are implemented.
§ 以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other employees in a supportive and flexible manner,focusing on the overall success of the hotel and the satisfaction of hotelguests.
§ 以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Works in a supportive and flexible manner with other departments, in aspirit of “We work through Teams”.
§ 记录客人的点菜，并在结束电话前复述客人的点单。
Takes orders from guests and repeats the orders before ending thetelephone conversation.
§ 确保按要求正确记录所有点菜。
Ensures all orders are properly taken as requested.
§ 确保将所有菜品按照服务标准送至客房。
Ensure all the orders are delivers to guests’ room followed the service standard..
§ 严格遵守酒店的制度和程序，特别是进入客房的制度和程序
Strictly adheres to the hotel policies and procedures especiallyentering guest rooms.
§ 确保不进入任何挂有“请勿打扰”标志的客房。
Ensures no entry to any guest room with ‘DND” sign.
§ 得到通知后，迅速收回客房中或走廊上的餐具。
Collects cutlery from guest room or corridor as soon as being informed.
§ 运送所点菜品同时呈送帐单并收取客人支付。
Presents bill and collects payment upon delivering the food.
§ 核对收取的现金，确保所收现金都是真钞。
Verifies cash received ensuring only genuine money been collected.
§ 核对所有客人呈交信用卡，确保所有信用卡都在有效期内。
Verifies all credit cards presented by guest before to validity of thecard.
§ 严格遵守财务部发出的关于收银及现金处理的政策和程序。
Strictly adheres to all policies and procedures issued by the Financewith regard to cashiering and cash handling.
§ 完全了解收银系统的各方面。
Fully conversant with all aspects of the Cashier System.
§ 对菜单上所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
Have a thorough knowledge and understanding of all food and beverageitems in the menu and the ability to recommend Food and Beverage combinationsand up sell alternatives.