礼宾部领班 Team Leader - Concierge

1、确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensuresthat all Concierge Associates deliver the brand promise and provide exceptionalguest service at all times.
2、确保礼宾部员工适时的为其他部门员工提供同样优质的服务。
Ensuresthat Concierge Associates provide excellent service to internal customers asappropriate.
3、确保所有礼宾部员工和行李员知悉最新的促销信息，规章制度及其他重要信息。
Ensuresthat all Concierge and Bell Desk Associates are aware of current promotions,policies and other important information.
4、确保所有礼宾部员工和行李员知悉最新的促销信息，规章制度及其他重要信息。
Ensuresthat all Concierge and Bell Desk Associates are familiar with the hotel’sproducts and services.
5、礼貌并有效地处理客人和员工的投诉或询问，跟进确保问题的圆满解决。
Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.
6、经常性地亲自确认客人得到尽善尽美的服务。
Personallyand frequently verifies that guests are receiving the best possible service.
7、繁忙时期确保礼宾部和行李部均能有条不紊地运作并实现酒店的品牌承诺。
Spendstime in Concierge and Bell Desk areas during peak periods to ensure that thearea is managed well by the respective team and deliver the brand promise.
8、与客人之间建立和谐的客服关系并长久保持。
Establishesa rapport with guests maintaining good customer relationship.
9、保持与顾客和同事之间良好的合作关系。
Maintainspositive guests and colleagues interactions with good working relationships.
10、确保所有员工始终为客人提供礼貌和专业化的服务。
Ensuresall Associates provide a courteous and professional service at all times.