客房服务员 Room Attendant

§遇到投诉或问题，如果不能立即找到解决问题的方法，则向领班/副理汇报。
Reportscomplaints or problems to Team Leaders/ Assistant Manager if no
immediatesolution can be found.
§ 确保具有营销员的态度并在酒店内随时发现销售的机会。
Ensuresa sales attitude is adopted at all times and maintains an awareness of all salesopportunities within the Hotel.
§ 确保持续提供高水平的对客服务。
Ensures a high level of customer service is consistentlymaintained.
§ 确保将来自任何客人和其他部门的反馈与领班和副理进行沟通。
Ensuresthe Team Leader/ Assistant Manager is kept fully aware of any relevant feedbackfrom either customers or other departments.
§ 确保具有高水平的酒店及本地的产品知识，以便在机会出现时，宣传/销售餐厅产品及其它设施/活动。
To beknowledgeable and promote/ upselling F&B outlets and other facilities/ programmeswhenever opportunities arises.
§ 遵守酒店有关客房部的政策及程序。
Complies with the Hotel Policies & Procedures relatingto Housekeeping.
§ 遵守房务部定立的系统及程序。
Complies with all systems and procedures as laid down by theRooms Division.
§ 每日对客房的清洁、消毒和服务都达到凯悦品牌的标准。
Performsroutine duties in the cleaning, sanitized and servicing of guest roomsensuring the cleanliness meet Hyatt Brand Standards.
§ 根据部门要求，做房时区分不同颜色抹布的功能，不可混淆使用。
Accordingto the requirements of the department, when making room to distinguish thefunction of different colour cloth, cannot be confused to use
§ 将所有杯子运到消毒间，严格按照杯具消毒程序进行清洁消毒。
Transportall glasses to the sterilizing room and clean and disinfect them strictlyaccording to the sterilizing procedure.
§ 补充浴室用品。
Replenishes bathroom supplies.
§清洁、消毒和服务包括住客及走客的客房，包括清洁浴室、更换布草、吸尘及清洁走道。
Cleans,sanitized andservices guest rooms, both stay over and check-out, including bathroomcleaning, changing linen, vacuuming, and cleaning hallways.
§将垃圾运到垃圾处理区域。
Transports trash and waste to disposal area.
§报告所有遗失及损坏的酒店财物。
Reports missing and damaged hotel property.
§ 根据酒店“失物招领”制度，报告并上交所有失物招领事项。
Reports and turns in all Lost & Found items as per Hotel“Lost and Found” policy.
§ 保持所有供应品、设备储藏室的整洁。
Cleans and maintains all supplies, equipment and storagerooms.
§ 每日盘查客房小酒吧，补充被客人消费的物品。
Check the mini bar daily to replenish the items consumed byguests.
§ 根据客房部规定填写每日工作报表。
Ccomplete daily work sheet according to HousekeepingDepartment principle.
§ 根据酒店的政策和客房部的规定使用和控制钥匙。
Use and control hotel keysaccording to hotel policy and Housekeeping principle.