客房服务员 Room Attendant

1、遇到投诉或问题，如果不能立即找到解决问题的方法，则向领班/副理汇报。
Reportscomplaints or problems to Team Leaders/ Assistant Manager if no
immediatesolution can be found.
2、确保具有营销员的态度并在酒店内随时发现销售的机会。
Ensuresa sales attitude is adopted at all times and maintains an awareness of all salesopportunities within the Hotel.
3、确保持续提供高水平的对客服务。
Ensures a high level of customer service is consistentlymaintained.
4、确保将来自任何客人和其他部门的反馈与领班和副理进行沟通。
Ensuresthe Team Leader/ Assistant Manager is kept fully aware of any relevant feedbackfrom either customers or other departments.
5、确保具有高水平的酒店及本地的产品知识，以便在机会出现时，宣传/销售餐厅产品及其它设施/活动。
To beknowledgeable and promote/ upselling F&B outlets and other facilities/ programmeswhenever opportunities arises.
6、遵守酒店有关客房部的政策及程序。
Complies with the Hotel Policies & Procedures relatingto Housekeeping.
7、遵守房务部定立的系统及程序。
Complies with all systems and procedures as laid down by theRooms Division.
8、每日对客房的清洁、消毒和服务都达到凯悦品牌的标准。
Performsroutine duties in the cleaning, sanitized and servicing of guest roomsensuring the cleanliness meet Hyatt Brand Standards.
9、根据部门要求，做房时区分不同颜色抹布的功能，不可混淆使用。
Accordingto the requirements of the department, when making room to distinguish thefunction of different colour cloth, cannot be confused to use
10、将所有杯子运到消毒间，严格按照杯具消毒程序进行清洁消毒。
Transportall glasses to the sterilizing room and clean and disinfect them strictlyaccording to the sterilizing procedure.
11、补充浴室用品。
Replenishes bathroom supplies.
12、清洁、消毒和服务包括住客及走客的客房，包括清洁浴室、更换布草、吸尘及清洁走道。
Cleans,sanitized andservices guest rooms, both stay over and check-out, including bathroomcleaning, changing linen, vacuuming, and cleaning hallways.
13、将垃圾运到垃圾处理区域。
Transports trash and waste to disposal area.
14、报告所有遗失及损坏的酒店财物。
Reports missing and damaged hotel property.
15、根据酒店“失物招领”制度，报告并上交所有失物招领事项。
Reports and turns in all Lost & Found items as per Hotel“Lost and Found” policy.
16、保持所有供应品、设备储藏室的整洁。
Cleans and maintains all supplies, equipment and storagerooms.
17、每日盘查客房小酒吧，补充被客人消费的物品。
Check the mini bar daily to replenish the items consumed byguests.
18、根据客房部规定填写每日工作报表。
Ccomplete daily work sheet according to HousekeepingDepartment principle.
19、根据酒店的政策和客房部的规定使用和控制钥匙。
Use and control hotel keysaccording to hotel policy and Housekeeping principle.