物料文员 Materials Clerk

正确分送与物料部有关的往来信件。
Routes all incoming and outgoing mail as well ascorrespondence related to the Materials Department.
接听来电并转给相关人员。
Answers and routes incoming telephone calls.
完善、建立、分送所有与物料部有关或由物料部分发的相关文档。
Maintains, creates and routes all administrativepaperwork related to or to be distributed by the Materials Department.
按照物料部经理的要求编写统计报告。
Compiles statistical reports as required byMaterials Manager.
给相关供应商发送信件、传真和已被批准的订单。
Mails, faxes, and forwards approved PurchaseOrders to respective suppliers.
按照集团管理要求和政策完善货品记录和表格。
Maintains item records and forms as required bythe corporate management and policies.
宾客服务
CustomerService
礼貌、有效地处理所有内、外部客人的投诉和要求，跟进处理，确保问题得到圆满解决。
Handles all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto ensure problems are resolved satisfactorily.
与客人及同事保持良好的工作关系。
Maintains positive guest and colleagueinteractions with good working relationships.
财务
Financial
确保遵守酒店、公司和当地法律法规中与财务档案保管、钱物处理及证照办理有关的规定，及时准确地报告财务信息。
Ensures that all hotel, company and local rules,policies and regulations relating to financial record keeping, money handlingand licensing are adhered to, including the timely and accurate reporting offinancial information.
营运
Operational
全面掌握Birchstreet物料管理系统。
Thorough understanding of the Birchstreet system(Materials Management System).
支持物料部内部采购日常食品的行政操作。
Supports the day-to-day administrative operationof food purchasing within the Materials Department.
保存提取、申购、采购的文件及记录。
Maintains requisitions, purchase requests,purchase order files and records.
就异常的或过高的库存及非库存物品的消耗给物料部副理建议。
Advises Assistant Materials Manager of unusual orexcessively high consumption of inventory and non-inventory items.
加强所有操作及控制程序，确保货品在酒店内正确按照物料部经理或物料部副理的指示流动。
Enforces all operating and control procedures toensure that movement of goods into and within the hotel is properly accountedfor as instructed by the Assistant Materials Manager/Materials Manager.