礼宾部经理 Chief Concierge

Has full awareness, manages and supervises all tasks of his/her staff.
熟练掌握管理及监督员工的工作的技能。
Supervise and direct Bell Desk activities and Bell Staff as well as Doorman, valet parking, elevator staff.
监督及指导行李台的工作，包括行李员，门童，代客泊车服务及电梯工。
Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail.
负责整理和分发客人及办公信件，以及回复信件。
Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests.
提供酒店的所有信息，当地的特色，餐饮，医疗设施，旅游景点以及客人感兴趣的一切信息服务。
Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits.
优先推广酒店内部的餐饮，熟知各个餐厅的营业时间和特色。
Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean.
确保大堂的整洁，烟灰缸要保持干净。
Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management.
协调及安排服务，诸如对客服务，对内服务以及经理指派的的其他事务。
Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times.
负责保持及更新酒店信息指南，确保所有的信息准确无误。
Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
根据酒店出租率及预计率，以及有无大型团队入住，特别是早到或晚离的情况，安排高效的工作进度及节假日休息。
Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently.
确保所有的行李员保持整洁的仪容仪表，准时到岗，准确高效地完成指派工作。
Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Manager.
在值班经理不在时，能够处理客人投诉。和其他部门经理保持良好的合作关系。
Is fully aware of the Credit policy.
熟知酒店财务政策。
Is fully aware of FL & S standards.
熟知防火及安全的所有步骤及标准。
Performs related duties and special projects assigned.
能够完成所有相关及指派工作。
Observes, obtains and notes down any useful guest preferences or comments received and passes them to his supervisor to be kept by the hotel for future reference.
观察，收集并记录客人的喜好或建议，并交给主管为酒店保存，以便日后参考。