餐饮服务主管 Restaurant Supervisor

ADD、Chinese Restaurant、Banquet、Lobby Lounge Supervisor
全日制餐厅、中餐厅、宴会厅、大堂吧主管
Directs and controls all subordinate staff to ensure that all day to day operational matters are handled on time and guest expectations are met.
指导并监督下属员工确保日常运营并达到客人期望值。
Provides guidance and assistance to the outlet employees helping them in the execution of their duties and responsibilities .
为下属员工提供指引并辅助他们履行应完成的任务及责任。
Oversees the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations.
执行对服务流程标准的监督以保证员工符合规定的标准同时达到或超越客人的期望。
Assists in the selection, training and evaluation of subordinate employee.
帮助选拔，培训及评估下属员工。
Coaches, counsels, disciplines and develops subordinate employees .
锻炼,劝勉,规范及发展下属员工。
Handles customer complaints if possible, or reports them to manager.
尽可能处理客人的投诉，或向经理报告。