客房服务员

Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
· 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁
· Replenishes guest supplies
· 补充客用品
· Ensures guest services specified by superiors and guests requests are promptly and courteously met
· 及时、礼貌的完成上级指定的对客服务并满足客人的要求
· Reports damage or malfunction in hotel rooms to superior
· 向上级汇报酒店客房内的损坏或故障情况
· Maintains equipment in proper state of cleanliness and repair
· 保证设备的清洁和修缮
· Maintains a section room report
· 完成区域客房报告
· Maintains a daily room checklist
· 完成每日客房检查工作单
· Meets with superior and takes on daily assigned tasks
· 与上级会面并承担每日分配的任务
· Reports and submits lost and found articles to superior immediately
· 及时向上级汇报和上交与客人遗失物品
· Report guest complaints to superior immediately
· 及时向上级汇报客人的投诉
· Reports unusual behavior/activities on floors to supervisor
· 向上级汇报楼层里的反常行为和活动
· Records room status in allocated section accurately
· 准确记录在划定的区域内的房间情况
· Complies with hotel’s health, safety and hygiene policy
· 遵守酒店的健康、安全和卫生政策
· Adheres to personal grooming and hygiene standards
· 保持个人仪容和卫生标准
· Attends meetings and training sessions as required
· 按要求参加会议和培训活动
· Carry out valet services when required including delivery of linen or processing laundry orders
· 如有需求则完成管家服务，包括派送布草或处理洗衣预订等。
Required Skills –
技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力
· Able to speak, read and write English
· 具有说，读和写英语的能力
Qualifications –
学历
· Primary Education or equivalent
· 小学或相当程度
Experience –
经历
· Some housekeeping experience.
· 拥有一些客房工作经验