应收主管

OB SUMMARY 工作摘要
To process all charges posted to Accounts Receivable and city ledgers timely, accurately and completely in order to increase the liquidity and limit the hotel’s exposure to bad debts.
及时，准确，完整地处理所有应收帐款和月结帐目以加快现金流动和减少酒店坏帐风险
MAIN DUTIES主要职责
1. A/R Charges Processing(应收帐款处理)
- Work closely with Guest Service Officer at Front Desk to ensure that guest folios are properly maintained and outstanding balances are under control.
与前台接待紧密合作，确保准确管理客人帐单及所有超额费用处于控制中。
- Ensure all folios are settled or transferred (with proper supporting document or authorization) upon guest checkout.
确保客人退房时所有费用已结清或已被转帐(须附有相应的附件或授权)
- Follow up with late charges and pending accounts
跟进逃帐及待处理帐。
- Review daily high balance report and take appropriate action whenever necessary
每日复核超限额帐户余额报告，并在必要时采取相应措施。
- Follow up with Returned Checks
处理跟进退票。
- Process all advance deposit refund and credit card refund
处理所有预付押金和信用卡的退款。
- Inform A/R Supervisor or Assistant Controller of problem accounts
及时通知应收帐款主管或助理财务总监关于有问题的帐目。
- Monitor credit limit of Accounts Receivable
监督管理应收帐款的信贷额度。
- Prepare monthly aging report and analyses
准备每月帐龄分析报告。
2. Billing and Collections(开帐单和收帐)
- Ensure all billings and monthly statements are sent timely and accurately
确保及时，准确地发出所有收款帐单和月结帐单。
- Make calls on all current and delinquent accounts and maintain call log
电话通知所有挂帐及拖欠帐目的客人，并保存电话记录.
- Call on customers’ offices to collect checks and payments.
电话通知客户追收付款。
- Update collection result on a daily basis
每日更新收帐记录。
- Reply to all the customers’ enquiries relating to payment terms and request for special billing.
答复客户关于挂帐付款及要求特别帐单的咨询。
- Respond to all telephone and written enquiries within three working days
在3个工作日答复所有电话和书面的咨询。
3. Policies and Procedures(政策和程序)
- Ensure credit policies and procedures are adhered to within departments concerned
确保所有的信贷政策及程序被严格执行。
- Follow all SOPs and LSOPs pertaining to Accounts Receivable and Credit Policies
遵守所有关于应收帐款和信贷方面的制度及程序。
4. Records and Files(记录和归档)
- Maintain all files and records updated and intact.
完整保存并及时更新所有文件及记录。
5. Others(其他)
- To respond to the changes in departmental functions as dictated by the industry, the company or the hotel
- 适应行业,公司,或者酒店对于部门职责变动的要求
- To provide courteous and professional service and to maintain good working relationships with all hotel associates.
- 提供有礼的，专业的服务以及保持公司同事之间的友好关系。
- To have a complete understanding of the hotel associate handbook and to adhere to the regulations contained therein.
- 充分了解酒店人事手册内容和遵守其中的要求。
- To have a complete understanding of the hotel policies relating to fire, safety and hygiene.
- 充分了解酒店关于防火，安全以及卫生方面的相关政策
- To carry out any other duties and responsibilities as assigned.
- 执行分派的其他工作。
JOB SPECIFICATION 职位要求 :
Profile of Competency
工作能力:
Basic knowledge in book-keeping
基本记帐知识
Thorough familiarity with credit policy and internal control system and procedures
熟悉信贷政策及内部控制程序
Language 语言能力:
Good spoken, reading and writing Mandarin
流利普通话，良好阅读写作能力
Basic English knowledge
基础英语知识
Education 教育:
High School graduate
高中毕业及以上
Job License
资格 / 等级证:
Working in A/C
财务上岗证