高级宴会预订中心经理

MAJOR FUNCTION 主要职责
Handles all incoming group inquiries. Effectively leads the customer through the sales process to the point of a signed contract/offer. Communicates specifics of group to Event Management. Manages larger accounts or special markets. May provide leadership to reactive sales team.
处理所有团队询价需求。根据有效的销售程序，满足客人的个性化需求，成功签订销售合同。有效地和宴会统筹专员进行沟通，传达客人所有的活动安排及需求。负责知名企业或特需市场。必要时能够领导整个销售中心。
MAJOR RESPONSIBILIES 责任概要 :
· Directly answers all incoming group inquiries/opportunities.
直接回复客人关于团队报价的问询。
· Builds rapport and effectively qualifies each business opportunity.
与客户建立良好的关系，有效地评估每个询价需求。
· Determines availability of space and rate using revenue management tools such as hotel sales strategy, forecast book, sales system (Fidelio, GRAM). Seeks additional approval from Revenue management / Director of Sales as needed.
使用有效的营运收益软件，给予相应的客房及场地报价。
· Exhausts all avenues to sell hotel through alternative dates and/or rates. If no alternative is determined, Sales Manager cross sells to another Marriott hotel(s).
在可选日期与价格范围内，尽力销售酒店产品。如果可选日期的客房与场地都已预订，销售经理需向客人推荐上海的其他万豪品牌酒店。
· Presents the benefits of the hotel to the customer.
向客户介绍酒店可提供的各项奖励计划及优惠政策。
· Inputs and maintains contact, account and opportunity information in sales system.
在预定软件中输入相应的客户资料，如客户信息、公司名称等，并予以及时更新。
· Develops accurate contract/offer and sends to customer. Gains commitment of customer through signed contract/offer.
根据客人需求，准备相应的团队或会议协议，经双方协商后，与客人签订相关协议。
· Once signed contract/offer is received, completes accurate, detailed turnover documentation for Event Management.
团队或会议协议签订后，准备好齐备的交接手续，并转交于宴会统筹部。
· Maintains relationship with customer through thank-you letter and follow up calls to increase repeat business opportunities.
通过邮件或电话联系与客人保持良好的关系，以便在今后获得更多的合作机会。
· Strives to meet measurable targets and goals, as assigned for individual and team.
努力完成个人和团队的指标及任务。
· Site inspection.
安排客人参观酒店客房及相关设施。
· Implements training programs to improve sales effectiveness and staff development.
参与各项培训计划，以便于提高销售技巧与员工发展。
· Ensure that sales staff properly follows pricing and selling strategies.
确保所有的销售人员遵循销售定价及策略。
· Tracks and measures the performance of sales on a monthly or period basis.
每月评估销售成绩。
TECHNICAL SKILLS 知识技能:
· Strong overall sales skills
掌握全面的销售技巧
· Excellent verbal and written communication skills
出色的口语和书面表达能力
· Proficiency in meeting room set-ups, audio visual, and other support services
熟悉会议场地的布置，具有视听设备的知识以及相关的协调服务的能力
· Understanding of contract management and legalities
充分了解合同的内容并具备法律条款的相关知识
· Understanding of sales strategy and need times as developed by revenue management
充分理解酒店收入效益管理部门制定的营销策略并帮助酒店提高营运收益
· Understanding and achievement of team and individual goals
理解并能完成团队和个人的各项指标
· Software knowledge
掌握基本软件知识
· Sales systems knowledge
掌握全面的销售系统知识
· Demonstrated leadership skills
具备出色的团对领导能力
· Demonstrated customer development and relationship management skills
能够具备出色的发展客户及处理关系的能力
· Ability to work effectively with sales people
能够与所有的销售人员有效的沟通及合作
ACADEMIC REQUIREMENTS 学历要求:
High school diploma or equivalent
高中及以上学历
College/University degree preferred
大专或大学本科学历者优先