培训经理 Training Manager

·
Analyze training needs of the
hotel in general and individual departments, and develop strategies which
address needs, presenting in the form of a Training Business Plan for the
General Manager and Executive Committee for review
·
分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。
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Familiarize yourself with the
IHG HR and Training Standards, localizing where necessary
·
使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。
·
Ensure effective training
programs are in place for the following:
·
确保在以下方面有效的执行培训计划：
o
New Employee Orientation
o
新员工入职
o
Train the Trainer
o
培训培训师
o
Customer Service Training
o
宾客服务培训
o
Technical job specific training
(through certification of departmental standards and procedures)
o
技术性职位的专门培训(部门规范程序证书)
o
Supervisory Skills Training
o
监督管理技能培训
o
Management Development
o
管理层发展
o
Fire, Life and Safety Training
o
消防和生命安全培训
o
Selling Skills
o
销售技巧
o
Employee retraining
o
员工再培训
·
Monitor the progress of the
Training Business Plan for each department tot ensure that the training
objectives are being achieved
·
监督每个部门培训业务计划的进展，确保实现培训目标。
·
Maintains all hotel training
records
·
保存酒店全部的培训记录。
·
Establish a training library of
books, videos, journals and audio visual materials to assist trainers in their
training programs and for staff personal development
·
建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。
·
Design, produce and implement
training programmes which meet specific departmental needs in conjunction with
Department Heads, ensuring that training session plans are structured and that
training is effective
·
与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。
·
Attend departmental training
session and critique performance
·
参加部门的培训课程，评估表现。
·
Use IHG benchmarks to monitor
success of training programs and amend your efforts accordingly. Eg: ESPS,
GSTS, achievement of budget, etc
·
利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如CAPS，顾客满意指标(GSI)，预算完成情况等。
·
Assist Department Trainers in
preparing and conducting departmental training and assess accordingly
·
协助部门培训师准备和进行部门培训并进行评估。
·
Prepare and monitor training
programs for:
·
制定和监督为以下人员提供的培训项目：
o
Management Trainees
o
管理培训生
o
Work Experience
o
实习生
o
Hotel School Trainees, etc
o
酒店学校实习生等
·
Obtain a network of specialist
training professionals who can assist with the conduct of training programmes
for advanced or specialist training
·
与能够协助提供高级或专业培训的专业人士取得联系。
·
Ensure that Department Heads
abide by their responsibilities of employee training against departmental SOPs
·
确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。
·
Produce monthly training
reports for your Manager and the General Manager including:
·
为上级经理和总经理编制以下月度培训报告：
o
Internal Training Programs
conducted:
o
完成的内部培训项目：
n Who attended
n 参加人
n Number of people attended
n 参加人数
n Duration of training
n 培训时间
n Who trained
n 培训师
n Cost of delivery (including labor costs)
n 培训成本(包括人工成本)
n Anticipated return on investment and/or training goal
n 预计的收益和培训目标
o
External training programs
attended:
o
参加的外部培训项目：
n Who attended
n 参加人
n Number of people attended
n 参加人数
n Duration of training
n 培训时间
n Who trained
n 培训师
n Cost of delivery (including labor costs)
n 培训成本(包括人工成本)
n Anticipated return on investment and/or training goal
n 预计的收获和培训目标
·
Liaise with other IHG Training
Managers to share experiences and resources
·
与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。
·
Liaise with educational
institutions conducting hospitality and training courses
·
同从事旅游服务和培训课程的教育机构保持联系。
·
Maintain current information
and records of suppliers of training resources and materials
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更新培训资源和资料供应商的信息和记录。
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Delivers briefings of all
internal programmes to executive management and department heads
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为行政管理层和部门领导提供所有内部培训计划的介绍。
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Contributes towards regional
activities as directed by Regional Director of Human Resources / General
Manager
·
按照地区人力资源总监和总经理的指示为本地区的工作效力。
·
Provides input for probation
and formal performance appraisal discussions to Line Managers in line with
company guidelines
·
为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。
·
Coaches, counsels and
disciplines staff, providing constructive feedback to enhance performance
·
向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效
·
Regularly communicates with
staff and maintains good relations
·
定期与员工交流思想，保持良好的员工关系。
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Works with Superior in the preparation and management of the
Department’s budget
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和上级领导一起编制和管理部门预算