首席礼宾司 Chief Concierge

· Responsible forthe supervision and control of the Bell Services, Transportation Departmentthis consists of the Bellboys, doormen and drivers
· Responsible for sorting and distributingguests and administrative mail and returning mail to the sender for forwardingmail
· Provide information pertaining to all hotelservices, local places of interests, restaurants, doctors, sightseeing toursand any other information likely to be of the interest to guests
· Be prepared to recommend first and foremostthe hotel’s own Food and Beverage outlets before any other, making himselftotally familiar with the operating times and each outlets benefits
· Ensure that all arriving and departing guests receive prompt attention
· Ensure the lobby is always kept in an orderlyfashion and that ashtrays are kept clean
· Coordinates the paging of guests in thelobby, Food & Beverage outlets, and where considered appropriate by theManagement
· Receive calls fromthe guests requiring Bell Services, assign Bellboys without any delay
· Maintain recordsof services rendered by Bellboys, e.g. check in, check out, delivery ofmessages, mail, parcels etc.
· Responsible for the maintenance of the hotelinformation directory (function board) and ensures that the information shownin current and accurate at all times
· Prepares efficient work schedule for BellServices, arranging holidays and vacation, taking intoconsideration project occupancy and forecasts and any large group movements,especially those with early or late arrivals or departures
· Ensures that all bell staff and drivers are neat, clean and punctual at all times and that theyperform the task assigned to them promptly and efficiently
· Handle problems associated with guests andliaise with department heads or executive management in the absence of theAssistant Manager.
· Maintains and controls the use of the luggage room, ensuring thatluggage is properly stored and labeled at all times
· Ensure that all equipment within the section is properly maintained andin good working order at all times.
· Maintain a logbook to record all import events and matters forfollow-ups and forward it to the Front Office Manager every morning
· Ensure daily departing time of due-out guests and arranges for taxis,shuttle arrangements and limousine services to the airport if required
· Co-ordinates VIP arrivals and departures
· Monitors that the Concierge staff is engaged in their dailyduties-greeting of guests at entrance, carrying baggage, rooming of guests,daily directory postings, transfer arrangements
· Co-ordinate with Tour Co-ordinator to facilitate the delivery of groupsbaggage.
· Ensure that the flags are raised and always in good condition perestablished procedure
· Look into the maintenance of luggage trolleys to ensure that they are ingood working order
· Personally conduct training classes for Bellboys on rooming proceduresas established by the Front Officer Manager
· Ensure that the Concierge counter and main door are manned at all times
· Ensure that Bell Service equipment is properly maintained
· Inspect the cleanliness of all hotel vehicles and ensure all proceduresrelated are carried out consistently
Handlesor resolves any guest complaints and establishes good relationships with guestsand clients of the hotel.