预定员 Reservation Clerk

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In absence of Supervisor,
conducts shift briefings to ensure hotel activities and operational
requirements are known
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在主管缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求
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Sell the InterContinental
Hotels Group products and services using up-selling and suggestive selling techniques
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运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
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Promote the Hotel’s (and ICHG
generally) products and services
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推銷酒店（以及整个洲际酒店集团）的产品和服务
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Maintain a high level of
product and service knowledge about all ICHG Hotels in your region
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充分了解所在地区的洲际酒店集团成员的产品和服务
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Develop and maintain a regular
pattern of sales calls
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发展和保持定期进行销售拜访的模式
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Prepare and execute action
plans which increase reservation sales and associated business
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准备和执行增加预订销售和相关业务的工作计划
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Record and process reservations
made by phone/fax/email
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记录和处理通过电话，传真，电子邮件进行的预订
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Accept wait list reservations
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接受等待名单预订
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Process amendments to
reservations such as extensions, early departures, etc
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修改延期和提前离店等特殊情况的预订记录
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Manage “no show” reservations
by investigation and recording of same
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调查和记录未按预订抵店的预订情况
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Record special billing
arrangements for groups and conventions
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对团队和会议的特别账单安排进行记录
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Liaise with Front Office
Manager or Finance Manager for all reservations requiring credit approval
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与前厅部经理或财务经理联系所有要求信用审批的预订事宜
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Maintain knowledge of special
rates/ offers/ promotions
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掌握关于特价，优惠，促销活动的信息
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Monitor reservation levels and
inform Managers of current and future occupancy rates
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监测预订情况，并向经理通报目前和将来的入住率
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Prepare reports as requested
(eg to travel agents, business houses etc)
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按照要求准备报告（如给旅行代理和商业机构报告等）
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Prepare reservation sales
reports
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准备预订销售报告
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Works with superior on manpower
planning and management needs
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和上级一起进行人力规划和管理需求。
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Works with superior in the
preparation and management of the Department’s budget
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和上级领导一起编制和管理部门预算。