宴会厅主管 Banquet Supervisor

· In
the absence of a Manager, conducts shift briefings to ensure hotel activities
and operational requirements are known 当经理不在的时候，主持当日简短的会议确保饭店各项活动和运作要求传达下去
· Endeavour
to resolve all complaints during shift and logs all complaints in log book for
further follow up当班期间尽力解决好所有的投诉并记录以便以后跟进
· To assist and direct the service staff with direct
service to the guest, enduring that the service standards are maintained and that guest satisfaction is
kept at a high level.根据服务标准协助服务员为客人进行服务以确保客人具有较高的满意度。
· To check
each room on a daily basis, to ensure that all set up are completed within the
required time, and that all set ups are per the standards as laid down in the
banquet service policy.检查所有厅房的配置，确保按时、按标准，准备好所有所需物品。
· To follow up with Engineering and Housekeeping on a
weekly basis, to ensure that all areas of maintenance are completed与工程部和客房部每周进行检查，确保所有区域设施设备的正常。
· Deal
with irregular payments处理非正常的结帐方式
· Supervise
the maintenance of service equipment检查服务设备的保养
· Monitor
standards of guest facilities and services监督客用设施和对客服务的标准
· Control
stock and monitor security procedures控制库存和监督安全程序
· Report at all times to the Management of the
Department any customer complaint or problem situation.随时向上级报告部门内所发生的客人投诉和特殊情况
· Supervise
functions监督部门的活动
· Supervise
outlet service监督服务
· To participate in the set up and breakdown f all
functions, and assist at all times to the best ability.参与所有活动的细节安排，随时保证最好的工作表现。