礼宾主管 Concierge Supervisor

· Ensure that all guest’s baggage are receivedand delivered upon arrival and departure even for baggage storage pertaining tothe procedure laid down in the Inter-Continental Hotels & Resorts FrontOffice Manual
· Be thoroughly aware of arrivals anddepartures of each day with emphasis on VIP’s, Priority Club Members, groupsand crew movements
· Accepts luggageand parcels for safekeeping and ensure that at all times it is recordedproperly
· Maintain a logbookto record all important events and matters for follow ups and forward it to theFront Office Manager very morning
· Ensure that theflags are raised and always in good condition per established procedures
· To work closely with Guest Relations Officerto ensure baggage for VIP’s, Priority Club Members are delivered promptly
· To assist the Doorman and supervise ontraffic control along the driveway during peak hours
· Conducts daily briefing and to ensure thatall uniform service staff are kept up to date, properly instructed and that allstaff are properly dressed, neat and clean before start of duty. Similarly, staff appearance should remainclean, smart and tidy at all times.
· Be responsible for training Bellman andDoorman, in their respective jobs (by identifying training needs)
· Ensure that all staff are fully informed andknowledgeable on hotel facilities and its surrounding areas
· Ensure that the surrounding areas at thelobby level and main entrance are clean
· Supervise the Parking Valets in handlingguests’ vehicles properly
· Prepare newspaper orders and co-ordinateswith news vendor for early delivery. Supervises Bellman for newspaper delivery
· Ensuring that all equipment (trolley,etc....) are in proper condition and recorded properly
· Must be fully conversant with emergencyevacuation and fire procedures and ensuring all uniformed staff are aware ofthese procedures
· Pre-check allgroup rooming lists for arrival and departure
· Monitors that theConcierge staff is engaged in their daily duties – greeting of guests atentrance, carrying baggage, rooming of guests, daily directory postings,transfer arrangements.
· Ensure that allstaff and sub-ordinates within the section are using the training given
· Determines workschedule of the Bellservice personnel, records attendance and accomplishments of Bell ServicePersonnel and endorses unfinished duties to incoming shift in appropriatelogbooks
· Maintain andcontrol the use of storeroom, ensures the cleanliness and see to it that properprocedures are followed in receiving, storing and issuing of baggage and anyother items as may be left behind by guests
· Responsible forthe cleanliness of the trolleys and the storage room. To assign a bell personto be responsible for this task
· Ensure that theBellman and Doorman are at their respective position so that no areas are leftunmanned at all times
· Answers telephoneand dispatched bellman on calls
· Keeps record ofbellmen calls
· Responsible fororderly crew on each shift
· Accepts checks andissues claim checks for baggage, coats, packages and other articles presentedfor checking
· Releases checkedarticles in exchange for claim checks