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职位详情

宾客服务中心服务员 Guest Service Center Agent

3千-4千
  • 苏州-昆山
  • 经验不限
  • 大专
  • 节日礼物
  • 岗位晋升
  • 技能培训
  • 包吃包住
  • 社会保险
  • 雇主责任险
  • 独立卫生间
  • 拒绝标签
  • 不内卷不内耗
职位描述
· Process allincoming and outgoing calls accurately and courteously
· Records andcontrols accurately wake up calls
· Pages guests inco-operation with concerned departments
· Records all entrieson traffic sheets
· Assists guests withinternational calls and directory queries
· Calls guests byname whenever possible
· Pages staff memberwhen requested
· Abides byprinciples of guest privacy
· Handles guestsneeds or requests and reports complaints to the Telephone Supervisor
· Report on logbookdaily
· Bill call costs
· Aware of localtelephone listings and frequently dialed numbers
· Strictly abides bystandards policies and procedures governing cases of emergency such as fire,bomb scare and other critical situations
· Advises defects onswitchboard equipment to Supervisor
· Maintains a cleanwork environment
· Attends to allguest queries and requests promptly
· Maintains detailedknowledge of the Hotel’s fire, life and safety system
· Maintains detailedknowledge on the Emergency Response Team and workings of the telephone room inthis regard
· Maintain HotelInformation

其他要求

  • 语言要求:英语-良好
  • 计算机能力:良好
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工作地点

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昆山开发区前进东路333号
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