Guest Services Supervisor 宾客服务主管

Conducts shift briefings to ensure hotel activities and operational requirements are known
进行有效的交接班简报工作，以明确酒店活动和运营要求
Supervise front office operations during assigned shift including:
在当班期间监督前厅部运营情况，包括:
Maintenance of guest information 维护客户信息
Maintenance of information about local events 维护当地活动的信息Compile occupancy statistics 统计入住情况Supervise the use of he public address system 监督公共广播系统的使用Supervise group bookings 监督团组预订情况Assisting with serious complaints 协助解决严重投诉问题
Supervise cashiering activities during shift including:
在当班期间监督收银活动，包括:
Cash handling and banking procedure 现金处理和银行业务程序Dealing with irregular payments 处理非法支付情况Instructing staff in credit policies and facilities 就信用政策和设备对员工进行指导Instructing staff in cash security procedures 就现金安全程序对员工进行指导Carry out debtor control 实施应收帐款控制Prepare reports 准备财务报告Supervise the cashiering system 对收银系统实施监管
Familiar with relevant works of epidemic prevention and control
熟悉疫情防控相关工作
Assist Guest Service Manager to handle guest complaint
协助宾客服务经理处理客诉