客房部经理/行政管家

Major Responsibility 主要工作职责
 Involve in making and implementing Housekeeping policies and standards.
参与制定并执行客房部的相关政策及规定。
 Supervise staff to comply with rules and regulations, ensure operation procedures and service
standards are met.
督导客房部的员工遵守规章制度，严格按规定的操作流程和服务标准工作。.
 Monitor the status of apartments every day, guide supervisors to manage attendants, and
guarantee the implantation of work plan.
掌握每日客房情况，指导客房领班层管理人员，落实全面的工作计划。
 Inspect the Residence Facilities, Public Areas and the Back of the House (including all storerooms,
luggage rooms and offices) are kept clean and well maintained.
监督住客设施、公共区域及后勤（包括仓库、行李室及办公室）的干净及维护保养良好。
 Coordinate with Sales Department, guarantee best occupancy rate, ensure that apartments and
equipments are clean.
配合销售部门，保证客房最大出租率和客房设备设施清洁方面的完好。
 Work closely with other department managers to contribute to the operation of the property.
及时与其他部门经理做好沟通协调工作，确保物业的正常运营。
 Strengthen connection with other Ascott properties, make sure the information sharing requested by
guest service.
加强与雅诗阁旗下其他服务公寓之间的联络，确保客人服务要求的信息共享。
 Assist residence manager to meet and provide a fond farewell to important/group guests, provide
service for important activities/events.
协助重要客人和团体客人的迎送工作及重要活动场面的服务工作。
 Check and confirm readiness of apartments for VIP/VVIP, visit guests on special occasions, eg. ill
guests, long-stay guests.
检查贵宾房、探望患病的客人， 尤其是长住客。
 Ask guests their opinion of housekeeping work, deal with complains properly, improve
housekeeping service.
主动征询宾客意见，妥善处理宾客投诉，努力改进服务工作。 Monitor and control items consumption and the usage of cleaning equipments, manage regular
stock inventory.
监督、控制客房各种物品的消耗以及清洁设备的使用；定期做好部门的盘点工作。
 Control Lost & Found, report management and file storage, conduct expenditure estimates.
监督客人遗留物品的处理；监督报表的管理和档案资料的储存；做好本部门的开支预算。
 Improve staff quality, inspire initiative, encourage staff to attend training programs.
提高部门员工的素质，鼓励下属发挥工作积极性，积极参加培训。
 Communicate with staff on a timely basis, find out and solve problems.
及时了解员工动态，发现并解决问题。
 Promote and train high-potentials.
选拔和培养有潜质的员工。
 Take the Manager-on-duty job regularly.
定期担任物业值班经理工作。
 In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and
policies, pay attention to energy conservation and the safe operation in daily work.
遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。
 Other duties assigned by superiors.
完成上级交办的其他任务。