Guest Service Manager/Group Revenue Optimizer（Expatriate）外籍

1、Responsible for providing change to other departments and the correct balancing of the main safe float.
2、Ensure that as Duty Manager are completely aware of all hotel services and facilities, outlet operating hours and scope of service.
3、Responsible for ongoing pertinent/relevant log book communication to other shifts/departments.
4、To acquire through training provided a comprehensive knowledge of hotel’s Property Management System (OPERA), Telephone System.
5、Responsible for adhering to hotel staff rules and regulations as detailed in hotel’s staff handbook.
6、Reviews / follows up matters in Duty Manager logbook
7、Checks with Front Desk Manager/Supervisor for room status for the day
8、Checks daily arrival list for VIPs, regular and all FIT guests. Introduces hotel facilities and special services to guests while rooming. Follows up checks-in.
9、Co-ordinates and follows up immediately with Housekeeping and Engineering Department for any request of guest regarding maintenance and repair in the guestrooms.
10、Keep spot check cashier’s float and transaction as well as shift audit.
11、Check and make sure every staff is following the Financial Policy and Procedure of the Hotel.
12、Inspects floors, guestrooms and public areas regularly.
13、Check, make sure that posters, frame and function notice are properly maintained and makes sure the elevators are clean and in proper condition.
14、Assumes other duties as assigned by the Front Office Manager.
15、Oversees the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients and customers of the Hotel.
16、Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing costs.
17、Perform other related duties & special projects as assigned by the supervisor.