Front Desk Intern (2 Vacancies)(实习)

About the Role:
We are looking for two highly motivated university students to join our Front Office team as full-time Interns. This is a fantastic chance to gain hands-on hospitality experience in a dynamic international hotel setting. You will receive structured training and work alongside seasoned professionals, learning the standards of excellence in guest service.
Key Responsibilities:
1. Shift Handover: Carefully review daily handover logs, follow up on pending matters, and ensure seamless operational continuity between shifts.
2. Guest Preparation: Thoroughly familiarize yourself with daily reservations, VIP profiles, and regular guest preferences; stay informed about all hotel events and promotions.
3. Daily Operations: Execute front-desk duties accurately, including guest checkin/out, reservation amendments, and professional reception.
4. Guest Relations: Proactively address guest inquiries, resolve complaints promptly and courteously, and anticipate needs to enhance guest satisfaction.
5. Security Protocol: Manage and distribute room keys in strict compliance with hotel identity verification and security policies.
6. Coordination: Prepare daily operational reports and provide accurate guest information to other departments to support smooth interteam collaboration.
Requirements:
1. Eligibility: Currently enrolled as a fulltime undergraduate or postgraduate student at a recognized university (proof of enrollment required).
2. Nationality: Must hold a valid passport from an EU member state (due to program eligibility and visa/sponsorship regulations).
3. Language: Nativelevel English proficiency (spoken and written); additional European languages are a plus.
4. Appearance & Attitude: Professional, wellgroomed presentation with strong service awareness, excellent communication, and a problemsolving mindset.
5. Experience: Previous customer service or hospitality experience is preferred but not essential—a positive learning attitude is what matters most.
What We Offer:
A fiveday workweek with two rotating days off (shift work involved, but days off are guaranteed each week) – ensuring a healthy worklife balance.
Handson training in luxury hotel operations and guest service standards.
Exposure to an international guest base and a multicultural team environment.
Additional Information (Working Schedule & Compliance):
Working schedule: 5 days on, 2 days off (specific shift arrangements will be discussed during the interview).
These internships are exclusively open to EU passport holders who are currently enrolled students, in accordance with our internship agreement and local visa/immigration requirements for foreign interns. Please ensure you are eligible to undertake a fulltime internship in China before applying.