客房部经理

· Involve in making and implementing Housekeeping policies and standards.
参与制定并执行客房部的相关政策及规定。
· Supervise staff to complywith rules and regulations, ensureoperation procedures and service
standards are met.
督导客房部的员工遵守规章制度，严格按规定的操作流程和服务标准工作。.
· Monitor the status of apartments every day, guide supervisors to manage attendants, and
guarantee the implantation of work plan.
掌握每日客房情况，指导客房领班层管理人员，落实全面的工作计划。
· Inspect the Residence Facilities, Public Areas and the Back of the House (including all storerooms,
luggage rooms and offices) are kept clean and well maintained.
监督住客设施、公共区域及后勤（包括仓库、行李室及办公室）的干净及维护保养良好。
· Coordinate with Sales Department, guarantee best occupancyrate, ensure that apartments and
equipments are clean.
配合销售部门，保证客房最大出租率和客房设备设施清洁方面的完好。
· Work closelywith other department managers to contribute to the operationof the property.
及时与其他部门经理做好沟通协调工作，确保物业的正常运营。
· Strengthen connection with other Ascott properties, make sure the information sharingrequested by
guest service.
加强与雅诗阁旗下其他服务公寓之间的联络，确保客人服务要求的信息共享。
· Assist residence manager to meet and providea fond farewell to important/group guests, provide
service for importantactivities/events.
协助重要客人和团体客人的迎送工作及重要活动场面的服务工作。
· Check and confirm readiness of apartments for VIP/VVIP, visitguests on specialoccasions, eg. ill
guests, long-stay guests.
检查贵宾房、探望患病的客人， 尤其是长住客。
· Ask gueststheir opinion of housekeeping work, deal with complains properly,improve
housekeeping service.
主动征询宾客意见，妥善处理宾客投诉，努力改进服务工作。
· Monitor and control items consumption and the usage of cleaningequipments, manage regular stock inventory.
监督、控制客房各种物品的消耗以及清洁设备的使用；定期做好部门的盘点工作。
· Control Lost & Found,report management and file storage,conduct expenditure estimates.
监督客人遗留物品的处理；监督报表的管理和档案资料的储存；做好本部门的开支预算。
· Improve staff quality, inspireinitiative, encourage staffto attend trainingprograms.
提高部门员工的素质，鼓励下属发挥工作积极性，积极参加培训。
· Communicate with staff on a timelybasis, find out and solveproblems.
及时了解员工动态，发现并解决问题。
· Promote and train high-potentials.
选拔和培养有潜质的员工。
· Take the Manager-on-duty job regularly.
定期担任物业值班经理工作。
· In compliance with the AscottGroup's Environmental Healthand Safety (EHS) guidelines and
policies, pay attentionto energy conservation and the safe operation in daily work.
遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。
· Other duties assigned by superiors.
完成上级交办的其他任务。
资质要求：
· College degreeor equivalent;
大专或同等以上学历；
· Minimum three years supervisory working experience in hotel or serviced residence, pre-opening
experience preferred;
有 3 年以上的服务公寓/星级酒店客房管理工作经验，有酒店筹备工作经验者优先考虑；
· English listening/speaking/reading/writing skills preferred;
有一定的英文听/说/读/写能力者优先考虑；
· Familiar with relative professional knowledge, housekeeping management, service procedure and
quality standards;
熟悉并掌握客房部专业知识、客房管理、服务流程和质量标准；
· Sense of initiative, abilityto obey, team spirit, enthusiasm of serviced residence/hotel;
具有主动性和服从精神，有良好的团队精神，并热忠于服务式公寓/酒店的服务事业；
· Strong abilityto organize and coordinate, flexibility, ability to execute,good language expression
capability, and information management skills;
具有组织协调能力、应变能力、执行能力，以及良好的文字表达能力和信息管理能力；
· Strict compliance with procedure, good communication skills,ability to answerquestions and deal
with emergency;
严格按照程序做事且具有良好的沟通能力，能解决宾客提出的问题，处理突发事件的能力；
· Excellent computer skills including proficiency in Microsoft Office software (e.g. Word、Excel、PowerPoint、Outlook,etc.);
熟练使用电脑，熟悉Microsoft Office 软件（例如：Word、Excel、PowerPoint、Outlook 等）；
· Ability to work underpressure.
能承受工作压力。