Floor Supervisor 楼层主管

1、Ensure the comfort andsafety of guests by providing room attendant everything necessary for smoothhousekeeping operation. Responsible to supervise the activities of the floor talentmaintain up to standard cleanliness of rooms, corridors and service areas.Responsible for reporting to Floor Manager when first line talent misconductand recommend corrective actions.
为客房服务员提供必要的支持以保证客房部的正常运行,确保客人感到舒适及安全以及。负责监督楼层人才工作以使客房、走廊及服务区的清洁达到标准。当一线人才行为不当时应向楼层经理报告并提出改进方法。
2、To document all daily activities and events such asguest complaints and habits in the logbook.
记录日常所有的活动，例如客人的投诉和喜好等。
3、To attend to guest requests and complaints. Takes corrective action.
采用正确的方式处理客人的要求和投诉。
4、To check on the standard of "Turn down services".
中班主管检查夜床服务是否符合标准。
5、To ensure the cleanliness of guestrooms, and ensure maximum guestsatisfaction, adhering to the standard required by our hotel.
确保所有客房按酒店标准清洁，同时保证客人最大程度的满意。
6、To perform secondary duties as assigned by the Executive Housekeeper.And Assistant Executive Housekeeper.
执行行政管家及行政副管家所分配的其它次要的任务。
7、Record daily events in the logbook and follow up on previous informationreported by outgoing supervisor daily.
记录日常事件并继续向下一班主管的做好交班。