Room Attendant客房服务员

Room Attendant is responsiblefor making guest rooms and surrounding areas clean and orderly on the floor andin well maintained condition. Keep the guest items safe and orderly. Providecomfortable stay to all guests.
负责清洁楼层客房及相关区域并使之保持整洁良好的状态。确保客人物品的安全和整齐有序。为所有客人提供舒适的环境。
Primary Responsibilities 主要职责
Deliver Professional and Efficient RoomService
提供专业高效的客房服务
· Provide aconsistent room and bathroom product and service adjacent areas that meets thehotel’s standards for cleanliness and presentation and offering high qualityservice.
负责客房、浴室和相关区域的产品能符合酒店的清洁和规定标准及为客人提供高质量服务。
· Responsible for the cleanliness in floor public area and the tidiness ofpantry.
负责楼层公共区域和工作间的卫生。
· Abide by Supervisor instruction and make up the urgent guestroom.
服从主管的指示，先整理紧急的房间。
· Clean guestroom in the following order: early guests request, occupiedroom with make-up sign, arrival guestrooms, occupied rooms, check out rooms.
按以下顺序打扫房间：清早客人有要求的，住房有打扫房间标志的及已经预定了退房，住房，退房。
· Everyday check in in advance 15minutes and check out after 15minutes,then know assignment and take work report and keys.
每天应提前十五分钟到部门签到和推后十五分钟签退，然后领取各自区域的报表及钥匙。
· To inspect if there is damaged equipment or Lost & Found and reportto Housekeeping office in time.
及时检查如有设备损坏，或有遗留和丢失物品应及时报到客房部办公室。
· To fill in Room Attendant work report form as required.
按照要求填写客房服务人才作报告。
· Tidy up and filled the pantry and trolly.
下班前整理并补充好工作间和工作车物品及易耗品。
· Ensure the veracity of the matters that will be handed down to the nextshift.
交接给下一班人才的事情要保证其准确性。
· Switch off all lights in pantry, lock the door, hand in work form toSupervisor ，and return the keys tooffice.
关工作间所有的灯，锁门，将工作报表交至主管处,并将钥匙归还到办公室。
Focus on a Guest Staying Experience
关注客人的入住体验
· Discoverand collect guest preferences.
发现并收集客人喜好。
· To offerthe service of polishing shoes and receiving guests’ laundry.
为客人提供擦鞋和收洗衣服务。
· Keeping appearance in good condition and pay attention to oneselfbehavior and keep smile toward guests.
注意仪容仪表，保持微笑。
· Provide a consistent room and bathroom product and service adjacentareas that meets the hotel’s standards for cleanliness and presentation andoffering high quality service.
负责客房、浴室和相关区域的产品能符合酒店的清洁和规定标准及为客人提供高质量服务。
· Everyday make up 12 guestrooms up to thestandard set up by the hotel and supply guestroom with consumed articles intime.
按照标准每天整理12间客房，及时补充消费物品及易耗品。
· To cooperate with talent of Front Office to inspect the checking outroom as quickly as possible.
迅速检查完退房，尽快报给前厅部。
Work as Part of the Housekeeping Department Team
作为客房团队的一部分
· Report to Floor Supervisor or office clerk of all repairing problems inguestroom.
Assist other departmentin opening guestroom (such as Engineering and Room service).
如房间有工程问题则报告给楼层主管或办公室文员协助其他部门开房门（工程部，送餐部）。
· Report all special matters about occupied guest.
及时的报告一切住客房间的特殊事宜。
· To inform office all about guestroom appliance that is in pantry (suchas dishware).
通知办公室如果工作间有任何餐具或用具。
· Maintain collaborative working relationships with colleagues & supervisors& managers.
与同事、主管、经理保持合作关系 。
· Participate in training activities to improve knowledge & skills.
参加培训来提高知识和技能。
· Follow guidelines provided in talent handbook.
遵循人才手册中的指导方针。
Occupational Health and Safety Responsibilities
职业健康及安全职责
· Demonstrate Awareness of OH&S policies and procedures.
了解职业健康及安全政策及流程。
· Be familiar with property safety, first aid and fire and emergencyprocedures and operate equipment safely and sensibly.
熟悉财物安全、急救、火灾及紧急程序，并确保能够安全的使用相关设备。
· Initiate action to correct a hazardous situation and notify supervisorsof potential dangers.
采取行动纠正危险情况，并通知主管潜在危险。
· Know very well hotel's fire, health, and safety procedures.
熟知酒店火灾、健康及安全流程得到实施。
Other Responsibilities
其他职责
· Performother related duties & special projects as assigned by the supervisor.
随时执行上级分配的其他相关任务或特殊项目。
· The management reserves the right to change / extend this job descriptionif necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
MainComplexity/Critical Issues In The Job主要复杂/关键工作事项
· Do a good job of customer service and exceed guest expectations.
做好对客服务工作并且超出客人预期。
· Cleanliness is especially important in detail.
做好清洁卫生尤其要注意细节。
· Report floor work to superior in time.
及时向上级汇报楼层工作情况。