Reservation & Service Center Agent预订及服务中心文员

Majorly focus on Service Center daily operation, implementService Center policy and service standard, provide a friendly and punctual wake-up call serviceand information inquires to ensuring aseamless experience for the guest telephone. Reservation Agent is responsible for efficient and knowledgeablecoordination of all tasks and duties in the Reservations department in order toensure error-free and productive work sequences and guest satisfaction as perAccorhotel Standards.
主要负责总机的日常运营，执行总机的政策和服务标准，友善和准时的为客人提供叫醒和问询服务，来确保客人的电话体验。在预订部门有效的协调所有任务和职责，以确保根据雅高酒店集团标准确保无误和高效的工作，并能确保客户满意的服务。