大堂吧领班 Team Leader - Lobby Lounge

【职位描述】
黄山横江湾凯悦酒店于2024年10月21日开业
您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 通过适当的销售和营销计划确定酒店在当地市场中的定位，并确保酒店产品和服务同营销企划所创建的定位及品牌承诺相一致。
【任职要求】
营运管理
Operational
 协助餐厅经理确保根据经营理念对部门进行高效地管理，根据标准提供礼貌、专业、高效和灵活的服务。
Assists the Outlet Manager to ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.
 在部门内凡事亲历亲为，始终在餐厅参与运营，特别是在工作繁忙期间。
Is a hands-on manager and is present at all times in the Outlet, especially during busy periods.
 建立并严格遵守所有运营设备、用品和备用品的库存量，保证餐厅的顺畅运营。
Establishes and strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
 协助每月进行运营设备及营业用品盘点。
Assists in conducting monthly inventory checks on all operating equipment and supplies.
 在餐厅经理缺勤时，就每日准备、服务及菜单为员工召开班前沟通会。
In the absence of Outlet Manager, conducts daily pre-shift briefings to associates on preparation, service and menu.
 在每日运营及质量控制方面与厨务部密切配合。
Liaises with the Culinary Department on daily operations and quality control.
 具备充足的菜单和酒水知识，能够向客人推荐和促销餐饮产品。
Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
 确保餐厅前场和后场始终整洁有序。
Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
 与客房部合作，严格按照清洁时间表进行清洁。
Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.
 定期巡视检查部门，以确保卫生情况始终符合标准。
Conducts regular inspections of the Outlet ensuring standards of cleanliness is maintained at all times.
 协调并维护设备维修报告并且认真记录。
Coordinates and maintains machine maintenance reports and records.
 处理客人所有关于食品、酒水和服务方面的要求以及疑问。
Handles all guest requests and inquiries on food, beverage and service.
 确保所有员工和客人建立良好的宾客关系。
Ensures that all associates establish a rapport with guests.
 建立以及维护酒店的食品安全管理体系，督促员工按要求执行，对员工进行相应的培训。 Establish and maintain the food safety management system, supervise the associates to follow the requirements and train the associates accordingly.