前厅经理

核心职责
✅ 团队领航
▸ 组建并培养高绩效前厅团队（前台/礼宾/总机/行政酒廊）
▸ 通过每日简报、培训计划及激励制度塑造服务文化
✅ 运营优化
▸ 监管Opera PMS系统运营，确保入住/退房效率≤3分钟
▸ 执行收益策略，动态调控房态提升RevPAR
✅ 体验设计
▸ 定制VIP及雅高心悦界（ALL）会员专属礼遇
▸ 主导服务补救，将投诉转化为忠诚度
✅ 协作增效
▸ 联动销售部预测需求，协同客房部实现100%房态准确率
Key Accountability
✅ Team Leadership
▸ Recruit, train and inspire FO team to deliver Novotel service standards
▸ Conduct daily briefings & performance reviews with coaching mindset
✅ Operational Excellence
▸ Oversee Opera PMS to achieve check-in/out efficiency (≤3 mins)
▸ Drive RevPAR growth through dynamic pricing & inventory control
✅ Guest Experience
▸ Curate personalized welcome rituals for VIPs & ALL members
▸ Lead service recovery turning critical incidents into advocacy
✅ Cross-functional Synergy
▸ Partner with Sales for demand forecasting & Housekeeping for 100% room readiness